The product page shows the brand, the model and the known compatible scooters. For an original part, choose the one made for your exact model. At the slightest doubt, contact us with the model, the serial number and a photo of the part, especially if your model comes in several versions depending on the year, the controller or the battery. We will check it with you.

Yes. It is an official E-Twow part, designed by the manufacturer for the compatible models. All the original parts we sell are official brand parts. The product page always states whether it is an original part.

An original part is the manufacturer's own, designed for your model. A compatible or custom part comes from another brand. It is useful for maintenance or customisation, but it is not the original component. Each product page shows the type of part.

It depends on the part and your mechanical experience. You can also call on one of our partner repairers. For advice, write to us with your scooter model.

Yes, it is new and genuine, like all our products. We don't sell used or refurbished items. Every product is checked before it ships.

It comes with the 2-year statutory warranty of conformity, like all our spare parts and accessories. As an official authorised dealer, we take charge of the process. Simply open a ticket from your After-sales tickets area, or contact our after-sales service.

Paid on a working day before 11 am Paris time, an order can ship the same day if the product is in stock. Delivery to Ireland: 48h to 72h after dispatch, from 31,67 €. You will see the exact delivery time on the product page, depending on your address and the carrier you choose.

Yes, you can pay in interest-free instalments with Klarna or PayPal, subject to eligibility. To spread the cost over a longer period, Siko Mobility lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.