It suits Hero S9. Other Hero models may also be compatible.

Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an official part from the manufacturer Hero, designed for the model in question. Our original parts are official brand parts. The product page always says whether the part is original.

An original part comes from the manufacturer and was designed for the model in question. A compatible or custom part may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The exact type is shown on each product page.

Yes, if you are comfortable with mechanics, but it depends on the part. If you prefer, one of our partner repairers can handle it. Our team can also advise you, just write to us with your scooter model.

Yes, the statutory warranty of conformity covers all our spare parts and accessories for 2 years. We are an official authorised dealer and we handle the process for you. For any request, open a ticket from your After-sales tickets area or contact our after-sales service.

If you pay on a working day before 11 am Paris time and it is in stock, it can ship the same day. Delivery to Ireland: 48h to 72h after dispatch, from 31,67 €. The product page shows the exact delivery time, depending on your address and the carrier you choose.

Klarna and PayPal let you pay in interest-free instalments, subject to eligibility. To spread the cost over a longer period, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are of course accepted.

Yes, you have 14 days from receipt to exercise your right of withdrawal, with no reason needed. The product must be sent back complete, with all its accessories. If it is damaged or used beyond what is necessary to check that it works, it is subject to a deduction corresponding to its loss of value. For a spare part, the €4 return fee is deducted from the refund. Before sending it, write to us with your order number, and we will tell you what to do.