Yes, it is fully compliant. It carries the CE mark and meets the RoHS standard, like all our scooters.

Yes, it is approved for public roads in France. We deliver it restricted to 25 km/h, the maximum speed allowed for an electric scooter in France. It is CE and RoHS certified and has all the mandatory safety equipment.

Yes, it is genuine and new, straight from the factory. We don't sell any used, demo or refurbished scooters. Every scooter is checked and tested in our warehouse in France before it leaves. We are an official authorised dealer for the brands in our catalogue.

It is covered for 2 years by the statutory warranty of conformity. For the battery, the warranty is 1 year. Normal wear, impact damage, oxidation and wear of consumables, such as tyres or brake pads, fall outside this warranty. As an official authorised dealer, we are the ones who deal with the brand. If you have an issue, first open a ticket from your After-sales tickets area. If necessary, we then direct you to an approved shop near you.

Yes, our after-sales team is based in France and gives a first reply to every request within 3 business days. Just open a ticket from your After-sales tickets area, before going to a shop. We fix it remotely when we can, otherwise we refer you to an approved shop near you. For a simple question, email us or ask it in the chat, available 24/7. And we have spare parts in stock to repair quickly.

An order paid on a working day before 11 am Paris time can ship the same day if the scooter is in stock. Delivery to Ireland: 3 to 5 days after dispatch, from 316,73 €. The exact delivery time is shown on the product page, based on your address and the carrier you choose.

Yes, we deliver to mainland France, the European Union including Belgium, the French overseas territories and many other countries. You see the costs and delivery times when you choose the carrier, before you pay. Outside the European Union, customs duties and import taxes are the recipient's responsibility.

Yes, you can pay in interest-free instalments with Klarna or PayPal, subject to eligibility. To spread the cost over a longer period, Siko Mobility lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. The scooter must come back to us complete, with all its accessories. If it is damaged or used beyond a functional test, it is refunded less a deduction. The return is at your expense, at most €300 from metropolitan France. Write to us before sending it to receive the instructions and, from another country, a quote for your model.