Yes, all our products are new and genuine, never used or refurbished. We inspect every product before dispatch.

Yes. All our spare parts and accessories come with the 2-year statutory warranty of conformity. As an official authorised dealer, we handle the process for you. For any request, open a ticket from your After-sales tickets area or contact our after-sales service.

Paid on a working day before 11 am Paris time, an order can ship the same day if the product is in stock. Delivery to Ireland: 48h to 72h after dispatch, from 31,67 €. You will see the exact delivery time on the product page, depending on your address and the carrier you choose.

Yes. Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. To spread the cost over a longer period, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, with Apple Pay or with Google Pay.

Yes. You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. The product must come back to us complete, with all its accessories. If it is damaged or has been used beyond what is necessary to check that it works, a deduction corresponding to its loss of value is made from the refund. Return costs remain at your expense. Write to us with your order number before shipping the parcel, and we will tell you what to do.