Yes, it is new and genuine. We don't sell used or refurbished items. Each product is checked before we ship it.

Yes. All our spare parts and accessories come with the 2-year statutory warranty of conformity. As an official authorised dealer, we handle the process for you. For any request, open a ticket from your After-sales tickets area or contact our after-sales service.

Paid on a working day before 11 am Paris time, an order can ship the same day if the product is in stock. Delivery to Ireland: 48h to 72h after dispatch, from 31,67 €. The precise delivery time is shown on the product page, depending on your address and the carrier you choose.

Yes. Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. To spread the cost over a longer period, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, with Apple Pay or with Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, with no justification needed. The product must be returned complete, with all its accessories. If it is damaged or has been used beyond a functional test, a deduction corresponding to its loss of value is made from the refund. The return remains at your expense. Before sending anything, contact us with your order number to receive the instructions.