These general terms and conditions of sale (hereinafter the "GTCS") govern the contractual relationship between the company publishing the website https://fohzshop.fr, trading under the commercial name FōhzShop, and any person making a purchase on this website.

The GTCS apply to every purchase made on the website.

Any person placing an order acknowledges having read these GTCS and accepting them without reservation before confirming their purchase. Acceptance of the GTCS entails waiver of any of their own general purchasing conditions, where applicable.

For further information, you may consult the Frequently asked questions or use our Contact us page.

The Seller offers Products for sale, including electric scooters of various brands including Dualtron, Teverun, Rovoron, Odyssr, Nami, Kaabo, Langfeite and InMotion, spare parts, accessories and, where applicable, components manufactured to the Buyer's specifications or clearly customised.

Offers remain valid for as long as they are displayed on the Website, subject to available stock. If a Product becomes unavailable after an Order has been recorded, the Buyer will be informed as soon as possible.

The Seller reserves the right to modify, suspend or discontinue the sale of a Product. For any availability question, the Buyer may use our Contact us page.

The electric vehicles sold by the Seller are Personal Light Electric Vehicles (EDPM) within the meaning of Article R. 311-1 of the French Highway Code. They are delivered speed-limited to a maximum of twenty-five (25) kilometres per hour, in accordance with applicable regulations.

The Buyer undertakes to use electric vehicles in compliance with EDPM regulations, including speed limits, the prohibition on riding on pavements, the wearing of required protective equipment according to the area, the prohibition on carrying a passenger, and compliance with the Highway Code rules applicable to EDPM.

Any technical modification intended to remove or bypass speed-limiting devices is prohibited and may give rise to penalties. The Seller disclaims all liability in the event of use that does not comply with EDPM regulations.

For further information, the Buyer may consult the Electric scooter regulations (EDPM) page as well as the official resources available on service-public.fr.

Certain Products are marked as "for regulated use" and are subject to specific legal restrictions. They are prohibited from installation, modification and use on French public roads within the meaning of the Highway Code.

The purchase of these Products is intended exclusively for use on private roads, closed circuits or any area not accessible to the public. The Buyer undertakes to comply with this restriction and confirms that use will be consistent with their lawful purpose.

The Buyer assumes full civil and criminal liability for any non-compliant use. The Seller disclaims all liability regarding the use of these Products. Their purchase constitutes acceptance of these restrictions.

Subject to applicable statutory exclusions, the Consumer's right of withdrawal remains applicable to Products for regulated use, under the conditions set out in these GTCS and in the Refund policy.

Product prices are stated in euros (EUR). For delivery to mainland France, including Corsica, to Monaco or to another Member State of the European Union, they are shown inclusive of all taxes (TTC) and include the value added tax (VAT) of the country of delivery, at the rate in force on the date of the Order. Shipping and handling charges are billed separately and are shown distinctly before final confirmation of the Order.

For delivery outside the VAT territory of the European Union, that is, at present, to Switzerland, Liechtenstein, Norway, Iceland, Albania, the United Kingdom, Andorra and Réunion, the sale constitutes an export and prices are shown exclusive of French VAT. Import VAT, customs duties, local taxes, for example dock dues (octroi de mer) in the French overseas departments, and customs clearance fees charged by the carrier may be demanded on delivery by the authorities of the country of destination or by the carrier. They are payable by the Buyer and their amount depends on the country of destination.

The Seller may change its prices at any time. Products are billed on the basis of the rates in force at the time the Order is confirmed, subject to availability. In the event of a manifest pricing error, the Seller may cancel the Order, even after confirmation, and refund any sums already paid.

Specific promotional terms are set out on the Website, including via the Frequently asked questions.

Anyone may request a promotional code from the Seller. Codes granted apply, in principle, a seven (7) % discount on the Order, unless otherwise stated. Only one code may be entered per Order, in the cart, before payment.

The Seller may create, modify, deactivate or delete a code at any time, without compensation. No adjustment is due if the code was not entered, was no longer active or was refused.

If the Seller associates an Account with a code, the Buyer may access the Affiliation dashboard and accumulate credits on sales made with that code. These credits correspond to one per cent (1 %) of the amount actually paid, after deduction of refunds and credits. They may be used on the Website after a period of fifteen (15) days, unless the order is cancelled or refunded during that period. In the event of a refund or cancellation, credits are adjusted or withdrawn, including from any balance already available.

Affiliation credits are purely virtual. They have no monetary value outside the Website, do not constitute a claim payable in cash and may not be withdrawn, converted into money or paid by bank transfer. They serve exclusively to create, from the Affiliation dashboard and up to the displayed balance, single-use codes for a fixed amount, valid on all products on the Website. The amount of the code is deducted from the price of the products in the Order, excluding delivery charges.

The Seller may modify the programme rules, withdraw access, cancel an Order or deactivate a code at any time. For more information, see the Frequently asked questions.

Orders are settled on the basis of payment before Products are shipped. The Order becomes firm only after the Seller has accepted payment, subject to any useful checks.

The Seller may refuse or cancel any Order in the event of a legitimate suspicion of fraud, inaccurate or inconsistent information, or conduct detrimental to its legitimate interests.

The invoice is generated upon confirmation of the Order. The Order and the invoice remain available in the customer area.

By accepting these GTCS, the Buyer agrees to receive by email the messages relating to their Order, including reminders where an Order or a payment has not been completed. Each reminder includes an unsubscribe link. The arrangements are described in the Privacy policy.

Payment by bank card, e-wallet, PayPal or Klarna is processed through an immediate payment process when the Order is validated.

For payment in instalments or financing, for example in 3 or 4 instalments without fees, in 6, 12 or 24 instalments with fees, or in 3 to 84 monthly instalments with Siko Mobility, the instalments are paid to the provider concerned, according to the schedule accepted by the Buyer. The offer, its cost and its acceptance are the responsibility of that provider.

For pre-order Products, full payment is due upon confirmation of the Order, under the same terms as for other Products.

Products are shipped from France and delivered to the countries offered on the Website at the time of the Order, according to the methods and indicative timeframes presented before the Order is confirmed. The countries served and the delivery methods available may vary depending on the Product, in particular for electric scooters.

The Seller selects the carrier and shipping arrangements best suited to the nature of the Products, their destination and logistical availability.

Delivery times stated on the Website are indicative. The Seller endeavours to meet them, but cannot be held liable for delay attributable to force majeure or to an external event beyond its control.

For delivery outside the VAT territory of the European Union, import VAT, customs duties, local taxes and customs clearance fees remain payable by the Buyer, under the conditions set out in the "Prices" article of these GTCS.

The Buyer has Order tracking in their customer area. The Seller undertakes to notify any significant delay that may affect the planned delivery.

Where the Buyer is a Consumer, the risk of loss of or damage to the Products passes to them at the time when they, or a third party designated by them other than the carrier proposed by the Seller, take physical possession of the Products (Article L. 216-2 of the French Consumer Code). Where the Consumer entrusts the goods to a carrier other than the one proposed by the Seller, the risk passes to them upon handover of the goods to that carrier (Article L. 216-3 of the same Code). For a business Buyer, the risk passes upon handover of the Products to the carrier, unless different terms are indicated at the time of the Order.

All Products sold by the Seller benefit from the statutory warranty of conformity for two (2) years from delivery, as well as from the statutory warranty against latent defects, under the conditions restated in the annex to these GTCS. Batteries are covered by a specific twelve (12) month warranty. Their gradual natural wear is not covered.

The Seller recommends following the maintenance schedule for electric vehicles: a first service between five hundred (500) and nine hundred (900) kilometres, then services according to usage intensity and the Seller's recommendations. This maintenance is not a condition of the statutory warranty of conformity. However, a breakdown caused by lack of maintenance does not constitute a lack of conformity.

After-sales service is provided by the Seller. Depending on the nature of the failure, return of the Product may be required for diagnosis and repair.

To assert these warranties, see the Warranties & after-sales page and create a request from your After-sales tickets area.

Pursuant to Article L. 221-18 of the French Consumer Code, where the Buyer acts as a Consumer, they have a period of fourteen (14) days from physical receipt of the Products to exercise their right of withdrawal, without having to give reasons or pay any penalty.

Pursuant to Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to Products manufactured to the Buyer's specifications or clearly customised, including made-to-measure components produced at their request.

Subject to that exclusion, the withdrawal takes effect as soon as the Buyer notifies it to the Seller (Article L. 221-21 of the French Consumer Code). The Buyer then sends back the Products, complete, with their accessories, no later than fourteen (14) days after that notification. The Buyer may handle the Product to the extent necessary to establish its nature, characteristics and proper functioning. If the Product is returned damaged, incomplete or handled beyond that extent, a deduction corresponding to its loss of value is made from the refund (Article L. 221-23 of the same Code). Unless otherwise required by law, return shipping costs remain payable by the Buyer.

The request may be submitted from the Right of withdrawal page or by email to retour@fohzshop.fr, stating the Order number. Detailed terms for returns, costs and refunds are set out in the Refund policy.

The model withdrawal form provided for in Article R. 221-1 of the French Consumer Code is available on the Right of withdrawal page. The Consumer may use it or send any other unequivocal statement setting out their decision to withdraw.

For pre-order Products, full payment of the price is required upon confirmation of the Order. No deposit or partial payment system is offered.

The Consumer may exercise their right of withdrawal from the confirmation of the Order, without waiting for delivery of the pre-ordered Product, under the conditions set out in the "Right of withdrawal" article. In addition, a Product purchased while it was shown as in stock, which subsequently became unavailable, may be cancelled and refunded at the Buyer's request. Likewise, where the estimated delivery date is exceeded by more than thirty (30) days, the Buyer may request the cancellation of their Order and a refund. Any cancellation request must be made by email to contact@fohzshop.fr, stating the Order number.

The withdrawal period expires fourteen (14) days after receipt of the Product. Return shipping costs for a Product already delivered remain payable by the Consumer, in accordance with the terms of the Refund policy.

Estimated delivery times are shown on the Product page when they can be determined. Otherwise, the Buyer may request an estimate via our Contact us page. These timeframes are indicative and may be extended depending on supply constraints.

The Seller informs the Buyer of any significant delay. Confirmation of the Order constitutes acceptance of these pre-order terms.

The Seller processes personal data in connection with the management of Accounts, Orders, customer service and, where applicable, prospecting, in accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés).

The Buyer has rights of access, rectification, erasure, objection, portability and restriction of processing, which may be exercised in accordance with the terms set out in the Privacy policy.

The use of Cookies and similar technologies is described in the Cookie policy.

The Seller may temporarily suspend or permanently terminate a Buyer's Account in the event of a breach of these GTCS, fraud, payment default or any conduct detrimental to its legitimate interests.

The Buyer may request deletion of their Account at any time. Such deletion results in the erasure of personal data in accordance with the Privacy policy, subject to statutory retention obligations, including accounting obligations.

The Seller shall not be liable for indirect damage, loss of business, commercial prejudice, loss of data or other consequential damage arising from use of the Website or the Products, subject to the mandatory provisions applicable to Consumers.

In the event of a technical malfunction affecting Website accessibility, the Seller endeavours to resolve it as soon as possible. It cannot be held liable solely by reason of temporary unavailability.

Nothing in these GTCS limits the mandatory rights available to the Consumer under applicable law.

All elements of the Website, including texts, images, logos, trademarks, databases and interfaces, are protected by intellectual property law.

The trademarks and distinctive signs of manufacturers mentioned on the Website belong to their respective owners. The Seller acts as a distributor and claims no ownership rights over those signs.

The detailed rules are set out on the Intellectual property page.

The Seller shall not be held liable for delay or non-performance resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code, including industrial disputes, health restrictions, natural disasters, failures of transport networks or any event beyond its control.

In the event of force majeure, the Seller informs the Buyer as soon as possible and may, depending on the circumstances, propose alternative performance arrangements or a refund of sums paid.

The Seller may amend these GTCS at any time. The version applicable to an Order is the version published on the Website at the time that Order is confirmed.

It is the Buyer's responsibility to consult the GTCS regularly. Continuing to place Orders after publication of a new version constitutes acceptance of that version for subsequent Orders, subject to mandatory legal provisions.

These GTCS are governed by French law. This choice does not deprive a Consumer residing in another country of the protection afforded to them by the mandatory provisions of the law of their country of residence, in accordance with Article 6 of Regulation (EC) No 593/2008 of 17 June 2008 ("Rome I").

In the event of a dispute, the Buyer is invited to contact the Seller first in order to seek an amicable solution, in particular at contact@fohzshop.fr.

The Seller is a member of the consumer mediation service CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net. After a written complaint sent to the Seller has not received a satisfactory reply, the Consumer may refer the dispute to the mediator free of charge, within one year of that complaint, online at https://www.cm2c.net/declarer-un-litige.php or by post.

Failing an amicable solution, and subject to the mandatory provisions applicable to Consumers, the competent courts shall be those of the jurisdiction of the Seller's registered office located in Toulouse.

For any question relating to these GTCS, an Order or the Products, you may write to us at contact@fohzshop.fr or use our Contact us page.

We endeavour to respond as soon as possible to any request relating to the GTCS or the tracking of an Order.

Last updated on 09/11/2026.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory warranty of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service over a period of more than two years, the statutory warranty applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory warranty of conformity entails an obligation for the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The statutory warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.

If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining period of the warranty until the restored goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory warranty against latent defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept or to a full refund against return of the goods.