The product page gives you the brand, the model and the list of known compatible scooters. As this is an original part, take the one made for your exact model. If in doubt, especially if your model comes in several versions depending on the year, the controller or the battery, send us the model, the serial number and a photo of the part. We will check for you.

Yes, it is an official Dualtron part, intended by the manufacturer for the compatible models. All the original parts we offer are official. The page always says whether it is an original part.

An original part comes from the manufacturer and was designed for the model in question. A compatible or custom part may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The exact type is shown on each product page.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes, it is genuine and new. We don't sell used or refurbished items. Every product is checked before it leaves.

Yes, the statutory warranty of conformity covers all our spare parts and accessories for 2 years. We are an official authorised dealer and we handle the process for you. For any request, open a ticket from your After-sales tickets area or contact our after-sales service.

If you pay on a working day before 11 am Paris time and it is in stock, it can ship the same day. Delivery to Malta: 3 to 4 days after dispatch, from 26,45 €. The product page shows the exact delivery time, depending on your address and the carrier you choose.

Yes, Klarna and PayPal let you pay in interest-free instalments, depending on your eligibility. To spread the cost further, Siko Mobility offers payment in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.