The product page gives you the brand, the model and the list of known compatible scooters. As this is an original part, take the one made for your exact model. If in doubt, especially if your model comes in several versions depending on the year, the controller or the battery, send us the model, the serial number and a photo of the part. We will check for you.

Yes, it comes from the manufacturer Dualtron and is designed for the compatible models. All the original parts in our catalogue are official. This information is always on the product page.

An original part comes from the manufacturer and was designed for the model in question. A compatible or custom part may come from another brand. It is used for maintenance or customisation, but it is not the original component. The exact type is on each product page.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes. All our products are new and genuine, never used or refurbished. Every product is checked before it ships.

Yes, it benefits from the statutory warranty of conformity for 2 years, like all our spare parts and accessories. As an official authorised dealer, we handle the process on your behalf. For a request, open a ticket from your After-sales tickets area or write to our after-sales service.

If you pay on a working day before 11 am Paris time and it is in stock, it can ship the same day. Delivery to Malta: 3 to 4 days after dispatch, from 26,45 €. The product page shows the exact delivery time, depending on your address and the carrier you choose.

Yes, Klarna and PayPal let you pay in interest-free instalments, depending on your eligibility. To spread the cost further, Siko Mobility offers payment in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

You have 14 days from receipt to exercise your right of withdrawal, with no reason needed. It must be sent back complete, with all its accessories. A deduction is applied if it is damaged or has been used beyond what is necessary to check that it works. For spare parts, a return fee of €4 is deducted from the refund. Start by writing to us with your order number, before shipping the parcel.