Look at the product page first. You will find the brand, the model and the list of known compatible scooters. For an original part, choose the one made for the exact model of your scooter. If in doubt, or if your model comes in several versions depending on the year, the controller or the battery, send us the model, the serial number and a photo of the part. A compatible part is not always a like-for-like replacement for the original.

Yes, it is an original Dualtron part, designed by the manufacturer for the compatible models. All our original parts are official brand parts. Each product page states whether the part is original.

An original part is made by the manufacturer for the model in question. A compatible or custom part may come from another brand. It is still useful for maintenance or customisation, without being the manufacturer's original component. The type of part is always shown on the product page.

It all depends on the part and your mechanical skills. You can also have one of our partner repairers fit it. Our team can also guide you. Write to us with your scooter model.

Yes, it is genuine and new. We don't sell used or refurbished items. Every product is checked before it leaves.

Yes, like all our spare parts and accessories, it benefits from the 2-year statutory warranty of conformity. As an official authorised dealer, we take care of the process for you. For a request, open a ticket from your After-sales tickets area or write to our after-sales service.

If it is in stock and you pay on a working day before 11 am Paris time, it can ship the same day. Delivery to Malta: 3 to 4 days after dispatch, from 26,45 €. You will find the exact delivery time on the product page, depending on your address and the carrier you choose.

You can pay in interest-free instalments with Klarna or PayPal, depending on your eligibility. For a longer spread, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to explain why. It must be returned complete, with all its accessories. If it is damaged or has been used beyond what is necessary to check that it works, its loss of value is deducted from the refund. For spare parts, a €4 return fee is withheld from the amount refunded. Write to us with your order number before sending the parcel, and we will tell you what to do.