Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an official E-Twow part, intended by the manufacturer for the compatible models. All the original parts we offer are official. The page always says whether it is an original part.

An original part is made by the manufacturer for the model in question. A compatible or custom part may come from another brand. It is still useful for maintenance or customisation, without being the manufacturer's original component. The type of part is always shown on the product page.

It depends on the part and your mechanical experience. If you prefer, one of our partner repairers can take care of it. Our team can also advise you if you contact us with your scooter model.

No, it is new and genuine. We don't sell refurbished or used items. It is checked before it ships.

Yes, it benefits from the statutory warranty of conformity for 2 years, like all our spare parts and accessories. As an official authorised dealer, we handle the process on your behalf. For a request, open a ticket from your After-sales tickets area or write to our after-sales service.

If it is in stock and you pay on a working day before 11 am Paris time, it can ship the same day. Delivery to Malta: 3 to 4 days after dispatch, from 26,45 €. You will find the exact delivery time on the product page, depending on your address and the carrier you choose.

Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.