Yes, it is CE certified and meets the RoHS standard. That goes for every scooter we sell.

Yes, it is approved for use on public roads in France. We deliver it restricted to 25 km/h, the limit set by French law. It has all the required safety equipment, and it is CE and RoHS certified.

Yes, it is new and genuine, fresh from the factory. We don't sell used, demo or refurbished scooters. Every scooter is checked and tested before it leaves our stock in France. We are an official authorised dealer for every brand we distribute.

Yes, it benefits from the statutory warranty of conformity for 2 years. The battery is guaranteed for 1 year. Normal wear, impact damage, oxidation and wear of parts such as tyres and brake pads do not count as a lack of conformity. We are an official authorised dealer, so we deal with the brand for you. To make a warranty claim, first open a ticket from your After-sales tickets area. If needed, we then give you the details of an approved shop near you.

Our after-sales service is based in France and gives a first reply to your requests within 3 business days. Always open a ticket from your After-sales tickets area before taking it to a shop. We fix the problem remotely when we can, otherwise we refer you to an approved shop near you. For a simple question, you can also email us or ask in the chat, available 24/7. We keep spare parts in stock so we can repair quickly.

An order paid on a working day before 11 am Paris time can ship the same day if the scooter is in stock. Delivery to Malta: 3 to 5 days after dispatch, from 973,50 €. The precise delivery time appears on the product page, depending on your address and chosen carrier.

Yes, we deliver to Belgium and the whole European Union, as well as mainland France, the French overseas territories and many other countries. The costs and delivery times are given when you choose the carrier, before payment. For delivery outside the European Union, customs fees and import taxes are paid by the recipient.

Yes, Klarna and PayPal let you pay in interest-free instalments, depending on your eligibility. To spread the cost further, Siko Mobility offers payment in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. Send it back complete, with all its accessories. A scooter that is damaged or used beyond what is necessary to check that it works is refunded less a deduction corresponding to its loss of value. The return is at your expense, €300 at most from metropolitan France. Write to us before sending it to get the instructions and, outside metropolitan France, a quote for your model.