It is CE certified and RoHS compliant. All the scooters we sell are.

Yes, it is approved for use on public roads in France. We deliver it restricted to 25 km/h, the limit set by French law. It has all the required safety equipment, and it is CE and RoHS certified.

Yes, it is new and genuine, fresh from the factory. We don't sell used, demo or refurbished scooters. Every scooter is checked and tested before it leaves our stock in France. We are an official authorised dealer for every brand we distribute.

It covers any lack of conformity of the scooter for 2 years, under the statutory warranty of conformity. For the battery, the period is 1 year. It does not apply to normal wear, impact damage, oxidation or wear of consumables such as tyres and brake pads, which are not a lack of conformity. As an official authorised dealer, we deal with the brand on your behalf. For a warranty claim, first open a ticket from your After-sales tickets area. If needed, we then refer you to an approved shop near you.

Our after-sales team is based in France and gives a first reply to every request within 3 business days. The first step is to open a ticket from your After-sales tickets area, before any visit to a shop. We solve the problem remotely when we can, otherwise we refer you to an approved shop near you. For a simple question, the chat answers 24/7, and you can also email us. We keep spare parts in stock to repair fast.

If the scooter is in stock, an order paid on a working day before 11 am Paris time can ship the same day. Delivery to Malta: 3 to 5 days after dispatch, from 973,50 €. You will see the precise delivery time on the product page, depending on your address and the carrier you choose.

We deliver to mainland France, the European Union, Belgium included, the French overseas territories and many other countries. Costs and delivery times appear when you choose the carrier, before payment. Outside the European Union, the recipient pays customs fees and import taxes.

Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to explain why. It must be returned complete, with all its accessories. If it is damaged or has been used beyond what is necessary to check that it works, its loss of value is deducted from the refund. Return costs remain at your expense, at most €300 from metropolitan France. Contact us before sending it to receive the instructions and, from another country, a quote for your model.