Yes, it has the CE mark and complies with the RoHS standard. The same goes for all our scooters.

Yes, it is approved for riding on the road in France. It is delivered restricted to 25 km/h, as the law in France requires. It has all the mandatory safety equipment and is CE and RoHS certified.

It comes straight from the factory, new and genuine. We don't sell used, demo or refurbished scooters. It is checked and tested in our warehouse in France before dispatch. We are an official authorised dealer for the brand.

The scooter is covered for 2 years by the statutory warranty of conformity. For the battery, it is 1 year. Wear of consumables such as tyres and brake pads, normal wear, impact damage and oxidation do not constitute a lack of conformity. We handle the process with the brand, as an official authorised dealer. If something is wrong, first open a ticket from your After-sales tickets area. If necessary, we then refer you to an approved shop near you.

Our after-sales team is based in France and gives a first reply to every request within 3 business days. The first step is to open a ticket from your After-sales tickets area, before any visit to a shop. We solve the problem remotely when we can, otherwise we refer you to an approved shop near you. For a simple question, the chat answers 24/7, and you can also email us. We keep spare parts in stock to repair fast.

An order paid on a working day before 11 am Paris time can ship the same day if the scooter is in stock. Delivery to Malta: 3 to 5 days after dispatch, from 973,50 €. The precise delivery time appears on the product page, depending on your address and chosen carrier.

Yes, we ship to mainland France, the European Union including Belgium, the French overseas territories and plenty of other countries. Costs and delivery times appear when you choose the carrier, before payment. For delivery outside the European Union, customs and import taxes are payable by the recipient.

Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. It must come back to us complete, with all its accessories. A deduction corresponding to its loss of value is made if it is damaged or has been used beyond what is necessary to check that it works. You pay the return costs, €300 at most from metropolitan France. Write to us before sending it to receive the instructions and, from another country, a quote for your model.

Yes, third-party liability insurance is compulsory in France. Your usual insurer can often add the scooter to your policy, otherwise there are specialist policies.