Yes, all our electric scooters comply with French and European regulations. They are limited to 25 km/h and delivered already configured to respect this legal limit.

As an official authorized reseller of the leading brands, we guarantee that all our models strictly meet the rules in force for use on public roads in France.

You can ride with peace of mind. Our scooters are fully legal for everyday use. For details on the applicable framework, you can also see the Electric scooter regulations (EDPM) page.

CE marking (European Conformity) is mandatory. It shows that the product meets European rules on safety, health, and environmental protection, and that your scooter has passed the required safety tests.

The RoHS standard (Restriction of Hazardous Substances) guarantees that the product does not contain hazardous substances such as lead, mercury, or cadmium above authorized thresholds. It is a commitment to your health and to the environment.

All our products are CE and RoHS certified. Every scooter we sell has these mandatory certifications. We do not sell non-compliant products.

No, unlocking an electric scooter is strictly illegal in France. All our models are delivered limited to 25 km/h in line with French law.

Riding a derestricted scooter exposes you to a €135 fine. Riding on public roads with a vehicle whose maximum design speed exceeds 25 km/h exposes you to a fine of up to €1,500, and the vehicle may be immobilised or confiscated. Removing the speed limiter yourself may lead to up to 1 year in prison and a €30,000 fine (Article L. 317-1 of the French Highway Code). In the event of an accident, your insurer may refuse to cover you and you remain personally liable. Unlocking also puts your safety and that of other road users at risk.

As an official authorized seller, we strongly advise against any attempt to unlock the scooter. If you still decide to do so, it is under your sole and full responsibility.

Yes, insurance is mandatory to ride an electric scooter in France. The law requires at least third-party liability cover for NVEI (new individual electric vehicles).

This liability cover pays for damage caused to others. Some insurers also offer extra cover for theft, breakage, or bodily injury.

To get insured, contact your usual insurer (home or car), which often offers an NVEI extension, or compare specialist offers for electric scooters.

Without insurance, you risk a fine of up to €3,750, possible additional penalties, and full financial liability in the event of an accident.

When cycle lanes exist, you must use them. Otherwise, you may ride on the carriageway where the speed limit is 50 km/h or less. The sidewalk remains forbidden, except with explicit local permission and under the conditions set by the municipality.

Your vehicle must have working front and rear lights, a sound warning, and brakes in good condition. Outside built-up areas at night, reflective equipment is also required.

The minimum age to ride an EDPM is 14. Only one person may ride the scooter. A helmet is strongly recommended, earphones are forbidden, and the highway code applies in full.

Failure to follow these rules can lead to fines from €35 to €1,500 depending on the offense. Lack of insurance can be fined up to €3,750. For up-to-date details, you can see the Electric scooter regulations (EDPM) page.

FōhzShop is a French company officially registered with the INPI under SIREN 991 305 582.

Our founder brings dual expertise. A former workshop manager in a specialist store for several years, he is also a software developer. This rare combination lets us offer both deep technical product knowledge and a fully custom-built site, with no Shopify or off-the-shelf CMS, to ensure data security, performance, and personalization.

We are based in Toulouse. Our store with showroom and workshop is currently under construction and will open in late 2026. There is no public welcome and no in-store pickup yet.

Until then, sales, advice, and after-sales support are handled online. For any question, you can contact us via the Contact us page.

We are based in Toulouse. Our store is currently under construction, so there is no public welcome for now.

• No showroom visit.
• No on-site test ride.
• No in-store pickup.

The store, with showroom and workshop, is planned to open in late 2026.

Until then, orders, advice, and after-sales support go through the website, email, and the Authorized VOLT repairers page.

Choosing FōhzShop means choosing recognized expertise and a transparent business relationship.

We are a legally established company (SIREN 991 305 582) and we meet all French legal and tax obligations.

We work with well-known French stores such as FunTrott and WeeBot, which reflect our seriousness and professionalism.

Our site is fully built in-house, without third-party platforms such as Shopify. This approach strengthens the security of your personal data and the quality of the user experience.

Our founder combines deep technical expertise in electric scooters, gained as a former workshop manager, with software development skills. This combination remains rare in our sector.

You can check our reputation on Trustpilot, Google Reviews, Instagram, or TikTok, where customer feedback reflects our daily commitment.

At FōhzShop, our commitments are not empty commercial promises. They are values that guide every action we take.

All our products are genuine and new, sourced from trusted French suppliers, with real stock available in France for fast shipping and a strong quality check.

Our founder, a former workshop manager, puts his expertise at your service. The Toulouse showroom and workshop, currently under construction, will open to the public in late 2026.

The in-house site offers a high level of security for your data. After purchase, our after-sales team remains available, including for simple technical steps.

We reply by email and on WhatsApp 7 days a week. Our chatbot is FōhzShop's in-house assistant, built on the Claude and Mistral models and trained on the shop's knowledge. It stays available 24/7 for common questions. The phone line is open Monday to Friday.

Yes, all our scooters are new and genuine. They come straight from the factory and have never been unpacked. We do not sell used, demo, or refurbished products.

Each scooter is an original manufacturer product, delivered with its accessories and original documentation. You receive exactly what you buy, with the associated manufacturer warranty.

Before shipping, we check and test each vehicle to confirm it works and complies. Our products are stored in France. See the product page to tell immediate stock, available on demand, and preorder apart.

Three statuses appear on product pages.

• In stock. The product is in our warehouses in France and can leave according to the shipping cutoff. You can see "How is the displayed delivery date calculated?".
• Available on demand. This is not a preorder. You order it like an available item, with the “Available” badge. Delivery is estimated at 5 to 7 days.
• Preorder. The product has not arrived yet. You pay the full price when you order. Once payment is made, the preorder cannot be cancelled or refunded. You can see "How does the preorder system work?".

A genuine part is a manufacturer component made for the model concerned. It carries the “Genuine part” badge. You can browse the catalog on the Spare parts page.

Other parts on the Spare parts page may be aftermarket or compatible. They remain useful for servicing, but they are not always the manufacturer’s original components.

The exact type is shown on each product page. If you are unsure, you can contact us via the Contact us page and give your scooter model.

Start with the product page. The brand, model, and catalog filters show the known matches.

For a genuine part, use the manufacturer reference and the exact scooter model. A “compatible” part is not always a like-for-like swap.

If nothing is listed or several versions exist (year, controller, battery), send us the model, serial number, and a photo of the part at contact@fohzshop.fr.

The DGT badge (Dirección General de Tráfico) means the product is approved for public-road use in Spain, under local safety rules.

This label only appears on the relevant product pages. It does not replace French rules. In France, our scooters stay limited to 25 km/h and certified CE / RoHS.

If you ride outside France, also check the traffic rules of the country of use before buying.

EyeX is the recommended app for Dualtron and Rovoron scooters. It is used to monitor and set up the vehicle from your phone.

Download it at eyex.app.

Times shown on the product page and at checkout are estimates in business days. They depend on the country, the carrier chosen, and the product status (in stock, available on demand, or preorder).

In France, an in-stock scooter often leaves within 24 to 48 hours after dispatch, a part within 48 to 72 hours. An item available on demand is estimated at 5 to 7 days.

These times can move with stock, weather, strikes, or public holidays. You can see "How is the displayed delivery date calculated?" for cutoff and calendar details.

The carriers offered depend on the product type and delivery address. The exact list and rates appear at checkout.

In practice, parts and accessories usually go as parcels (often Colissimo, Chronopost, or Mondial Relay). Scooters go as pallet or express freight, depending on the country.

In mainland France, standard delivery is free. Outside the European Union, customs fees remain payable by the recipient. You can see "Who pays customs duties and import taxes?".

We deliver in mainland France, EU countries (including Belgium), French overseas territories (DOM-TOM), and many countries abroad.

Available delivery methods and rates vary by destination and the type of products ordered. For deliveries outside the European Union, customs duties and import taxes may apply. They remain payable by the recipient.

Exact times are shown when you choose the carrier. Also check your country's customs rules before ordering. For more information, you can see "Who pays customs duties and import taxes?".

In mainland France, standard delivery is free, with no minimum order, for scooters as well as parts and accessories. Some options, such as express delivery, may incur a charge. For other countries, fees depend on the destination country and the carrier. The exact amount is shown when you choose the carrier, before payment.

The type of product ordered (electric scooter, genuine part, or spare part) also determines which carriers are available. Parts can notably be shipped with free Colissimo under the conditions shown.

For deliveries outside the European Union, customs duties and import taxes are not included in the shipping price shown. They remain payable by the recipient. You can see "Who pays customs duties and import taxes?" for more details.

We prepare and ship Monday to Friday. An order paid on a business day before 11 a.m. (Paris time) can leave the same day if the product is in stock. After 11 a.m., on weekends, or on a public holiday, shipping moves to the next business day.

A preorder ships when stock arrives. An available-on-demand item follows the 5 to 7 day estimate.

The date shown starts from the next shipping day, Monday to Friday, before 11 a.m. (Europe/Paris), for same-day dispatch if the product is in stock.

Scooters are delivered Monday to Friday. Parts and equipment can arrive on Saturday. Never on Sunday.

An item marked available on demand can still be ordered right away, with delivery estimated at 5 to 7 days. It is not a preorder.

The estimate also depends on the carrier and country chosen at checkout. You can see "What are the delivery times?" and "How do I track my order and parcel?".

After payment, you receive a confirmation email. Order tracking and parcel numbers appear in the Orders tab.

If you ordered without creating an account, one was created automatically with your email. To find your history, sign in from the Sign in page with Get a code by email, entering the email used at checkout.

The carrier tracking number is added once the parcel has shipped. If there is a delay, you can contact us via the Contact us page with your order number.

Our prices stay especially competitive thanks to several structural choices.

We deliberately reduced our commercial margins to make electric mobility more accessible. Our structure is lean and efficient, with a founder who runs most of the business to keep operating costs down.

The site, fully built in-house, means we avoid commissions from traditional e-commerce platforms. We work exclusively with trusted French suppliers, which also optimizes logistics costs while preserving quality.

This approach lets us offer quality products at fair prices, without giving up support or after-sales service.

Yes, all prices shown on our site are real and transparent. We do not run fake promotions or artificial discounts.

The price you see when you order is the price you pay, with no hidden fees. Once the order is confirmed, that price is locked and will not change, even if our rates change later.

Prices may still vary over time depending on exchange rates, production costs, shipping costs, or product availability.

Yes, all prices shown on our site include VAT at the applicable legal rate. VAT is collected and remitted under the applicable tax rules.

Prices are therefore tax included. No extra VAT is added at checkout.

Yes, if you are a VAT-registered business, you can reclaim VAT on your purchases.

FōhzShop is a VAT-registered company. We issue compliant invoices that allow VAT recovery under the legal rules in force.

For any specific billing or VAT request, you can contact us via the Contact us page.

Prices shown on our site are fixed and non-negotiable.

We have already negotiated the best rates with our suppliers and cut our margins as far as possible to offer highly competitive prices. This policy ensures fairness for every customer, with no favoritism.

Clear, identical prices for everyone reflect our commitment to a transparent business relationship.

For volume orders or group purchases, we may exceptionally review a discount.

If you want to buy several products, for example for an association, a company, or a group of friends, you can contact us via the Contact us page to present your project.

We will review your request and, where possible, propose a suitable offer.

FōhzShop offers several secure payment methods to match your preferences.

Card payment is made through our secure interface, compatible with Apple Pay, Google Pay, and Link.

Klarna offers flexible fee-free options, including pay in full, pay in three installments, or pay next month. PayPal lets you pay in full or in four interest-free installments. PayPal also offers payment in 6, 12 or 24 installments with fees, subject to eligibility.

For longer financing, Siko offers payment from 3 to 84 times on eligible purchases, up to €47,000. You can see "How does Siko financing work?".

All payments are processed securely through our certified partners. Payment is required before products are shipped, in accordance with the Terms and conditions of sale page.

We work exclusively with leading online payment providers such as Stripe, PayPal, and Klarna, which meet the strictest security standards.

All transactions on our site are protected by advanced SSL encryption, ensuring the confidentiality of your banking data.

In line with European PSD2 rules, two-factor authentication is used for card payments to help prevent fraud.

Our in-house site never has access to your bank details. They are processed directly by our certified payment partners. Every transaction is logged and linked to your order.

Add the products you want to your cart, then confirm your order and choose your payment method among card, Klarna, PayPal, or a Siko request.

For card payments or online payment solutions, you are redirected to a secure interface. Confirmation is immediate.

Once payment is confirmed, you receive a confirmation and your order is processed as soon as possible. Real-time tracking lets you follow your payment from the moment it is sent.

Our preorder system lets you order a product before it arrives in stock.

On a preorder, you pay the full product price when you confirm the order. No deposit or partial payment option is offered.

Once payment is made, the preorder cannot be cancelled or refunded. You commit to waiting for delivery, whatever the wait time. Preorders can be paid by card, PayPal, or Klarna.

Do not confuse this with available on demand. That is not a preorder. You can see "How is the displayed delivery date calculated?".

For more details, you can see the Terms and conditions of sale page.

Siko Mobility is financing offered at checkout, separate from the fee-free 3x or 4x from Klarna or PayPal.

You can spread an eligible purchase over 3 to 84 installments, up to €47,000. There is no minimum amount. No supporting documents are required to open the file. The answer arrives in 2 minutes.

You choose the number of installments once your Siko space is open. Exact rates and the schedule are shown there.

• 3, 4 or 10 installments. Payment is made by Visa, Mastercard, or Carte Bleue.
• 10 to 84 installments. A bank connection is required.

More than 10 partner banks, including Younited, Floa, and Alma. If one declines, Siko automatically sends the file to another. This does not guarantee acceptance.

On the product page, open Pay in 3 to 84 installments! to see the offer. For a question, write to financement@fohzshop.fr.

To send a request, see "How do I send a Siko financing request?". To find it afterwards, see "Where can I track my Siko financing request?".

Build your cart, add a promo code if you have one, then proceed to payment. At the address step, enter or choose your delivery address. If you do not have an account yet, one is created automatically at that point with your email, without a password. Then choose the carrier.

At checkout, choose Siko Mobility financing. FōhzShop prepares the file and sends it to Siko. You do not need to enter anything else on the site.

You then reach a confirmation page. Check your emails. The FōhzShop confirmation arrives right away, then the Siko Mobility email to open your space and choose your installments.

If sending fails, check the address, email, and phone number, then send the request again. You can also write to financement@fohzshop.fr.

Sign in and go to the My account page, then open the Financing tab. Each file appears as Financing request #1, #2, and so on.

Until an order is linked, the status is Financing requested.

Once the order is paired, the status becomes Financing approved. The View order button then opens the order page.

Installments and the Siko customer space are then handled through the Siko Mobility emails.

Every new scooter bought from FōhzShop is covered for 24 months against manufacturing defects. The battery is warranted for 12 months. Normal wear, impacts, oxidation, and consumables (tires, pads, and so on) stay excluded.

The simplest route is often the Authorized VOLT repairers page with your invoice. Remotely, open a ticket from the After-sales tickets tab. A video showing mileage (ODO), the serial number, and the fault speeds the case up.

Exclusions, servicing, and returns are detailed on the Warranties & after-sales page.

Send an email to retour@fohzshop.fr with your order number, the product(s) concerned, and the reason for your request (withdrawal, exchange, and so on).

We will reply with the steps to follow. Do not ship your parcel before you receive our approval and the exact return instructions.

To track your case, prefer email so you keep a written record. You can also find details on the Warranties & after-sales page and the Terms and conditions of sale page.

You have 14 days from the physical receipt of your order to exercise your right of withdrawal, without having to give a reason and without penalty.

This period applies to purchases made as a private consumer, under the French Consumer Code. For preorders, special conditions apply until the product is actually delivered. See the Terms and conditions of sale page for full details.

The product must be returned in its original condition, meaning unused and intact, with all accessories and its original packaging.

Any product showing signs of use, damaged packaging, or missing items may be refused or discounted on refund, in line with the rules in force.

For returns linked to warranty or after-sales service, specific conditions may apply depending on the fault. Create a ticket from the After-sales tickets tab for any warranty claim.

Unless the law provides otherwise or FōhzShop is at fault, return fees are payable by you, for example for a withdrawal or the exchange of a conforming product. If the product is non-conforming and covered by the legal guarantee of conformity, we pay the return shipping costs.

For spare parts, a €4 return fee applies and is deducted from the refunded amount.

For electric scooters, the return cost varies with the model and carrier used. Contact us at retour@fohzshop.fr before shipping to get a personal quote.

For a warranty, breakdown, or repair request, create a ticket from the After-sales tickets tab. This is the most reliable way to open and track your case.

For other requests, prefer email so you keep a written record. We reply 7 days a week. Use contact@fohzshop.fr for general questions and retour@fohzshop.fr for returns or withdrawal.

Our chatbot is FōhzShop's in-house assistant, built on the Claude and Mistral models and trained on the shop's knowledge. It answers the most frequent questions 24/7.

Our team also replies on WhatsApp 7 days a week. The phone line is open Monday to Friday, 10 a.m. to 12 p.m. and 1 p.m. to 6 p.m. You will find all our details on the Contact us page.

Sign in and go to the My account page, then open the Orders tab. You will find the status, invoice, and parcel tracking.

A Siko request appears in the Financing tab, not in the Orders tab, until an order is linked. You can see "Where can I track my Siko financing request?".

Ordered without creating an account? Your account already exists with the email used at payment. Sign in from the Sign in page with Get a code by email. The confirmation email also includes the order number.

For a warranty case, use the After-sales tickets tab rather than a plain email.

FōhzShop offers a free Business account reserved for merchants, resellers, and professionals. Sign-up is simple. We first check your company details, then we activate access to the B2B catalog and reseller pricing.

Create your account from the Become a B2B reseller page. No subscription or opening fee is required. The pro account is completely free.

Professional accounts get prices well below public rates, designed to protect your resale margins. Shipping is free from €250 of purchases, the catalog is updated regularly, and you can request a price match if you find the same reference cheaper elsewhere, with proof.

You also get compliant invoices with deductible VAT for VAT-registered businesses, a full order history, and a dedicated contact for commercial requests.

Yes, dropshipping is available for professional accounts. You place the order with us and we ship directly to your end customer, without the goods going through your premises.

This solution removes extra logistics, because storage, packing, and shipping are handled by FōhzShop. It suits online shops, resellers, and merchants who want to widen their offer without holding stock.

Open a pro account on the Become a B2B reseller page to access this option.

The site banner shows a public code (FOHZ5) at 5%. Affiliation codes granted by FōhzShop usually offer 7%. One code per purchase, entered in the cart before proceeding to payment.

FōhzShop may change, disable, or delete a code at any time, for any reason. No adjustment is made if you forget to enter it or if it is no longer active.

You will find more information on the Terms and conditions of sale page (article 6). For any question, you can contact us via the Contact us page.

If FōhzShop links your account to a promo code, you can access the Affiliate page from your customer area. There you can view your sales, credits, and statistics (anonymized customers).

You earn 1% of the amount actually paid on each order using your code, after refunds. Credits can be used on the site after a 15-day delay, unless the order is cancelled or refunded before then.

Credits are purely virtual. They cannot be withdrawn in cash, converted into money, or paid by bank transfer. They can only be used to create, from the dashboard, single-use promo codes for a fixed amount, valid on all products on the site, within your balance.

FōhzShop can cut access or the code whenever it wishes.