Question 1

Do the scooters comply with French regulations?

Accepted Answer

Yes, all our electric scooters comply with French and European regulations. They are limited to 25 km/h and delivered already configured to respect this legal limit. As an official authorised reseller of the leading brands, we guarantee that all our models strictly comply with the standards in force for use on public roads in France. You can ride with complete peace of mind. Our scooters are perfectly legal for everyday use. For details of the applicable framework, you may also consult our page EDPM regulation.

Question 2

What are CE and RoHS certifications?

Accepted Answer

CE certification (European Conformity) is mandatory. It attests that the product complies with European directives on safety, health and environmental protection, and confirms that your scooter has passed the required safety tests. The RoHS standard (Restriction of Hazardous Substances) guarantees that the product does not contain hazardous substances such as lead, mercury or cadmium beyond the authorised thresholds. It is a commitment to your health and to the environment. All our products are CE and RoHS certified. Every scooter we sell has these mandatory certifications. We do not sell any non-compliant products.

Question 3

Can I unlock the speed limiter on my electric scooter?

Accepted Answer

No, unlocking the speed limiter on an electric scooter is strictly illegal in France. All our models are delivered limited to 25 km/h in accordance with French law. Removing the limiter exposes you to criminal penalties of up to €1,500 in fines, to the invalidation of your insurance in the event of an accident, and to full personal liability. It also endangers your safety and that of other road users. As an official authorised seller, we strongly advise against any attempt to remove the speed limiter. If you nevertheless decide to unlock your scooter, it is under your sole and entire responsibility.

Question 4

Is insurance mandatory?

Accepted Answer

Yes, insurance is mandatory to ride an electric scooter in France. The law requires at least civil liability insurance for NVEI (New Individual Electric Vehicles). This civil liability cover protects against damage caused to others. Some insurers also offer complementary cover for theft, breakage or bodily injury. To take out insurance, contact your usual insurer (motor or home), which often offers an NVEI extension, or compare specialised offers for electric scooters. Without insurance, you risk a fine of up to €3,750, possible additional penalties, and full financial liability in the event of an accident.

Question 5

What are the traffic rules?

Accepted Answer

Where cycle lanes exist, you must use them. Otherwise, you may ride on the carriageway where the speed limit is 50 km/h or less. Pavements remain prohibited, except with explicit municipal authorisation and under the conditions set locally. Your vehicle must have front and rear lights, a sound warning device and brakes in good working order. Outside built-up areas at night, reflective equipment is also required. The minimum age to ride a PLEV is 14. Only one person may ride on the scooter. Wearing a helmet is strongly recommended, wearing headphones is prohibited, and the highway code applies in full. Failure to comply with these rules may result in fines ranging from €35 to €1,500 depending on the offence. Lack of insurance may be penalised up to €3,750. For up-to-date details, consult our page EDPM regulation.

Question 6

Are products stocked in France?

Accepted Answer

Yes, all our products are stocked in France in our warehouses. This local presence allows us to ensure fast shipping and rigorous quality control. Each product is checked before dispatch. You avoid customs fees and import delays linked to stock held outside France. Warranty and after-sales service are also made easier by our national presence. As an official authorised seller established in France (SIREN 943 104 638), we ensure that every scooter shipped complies with French and European standards (CE, RoHS) and is ready to use upon receipt. Unless marked “made to order” on the product page, the stock shown is real and available.

Question 7

Who are we?

Accepted Answer

FōhzShop is a French company officially registered with the INPI under SIREN number 943 104 638. Our founder combines dual expertise. A former workshop manager in a specialised shop for several years, he is also a software developer. This rare combination allows us to offer both technical expertise on the products and a site entirely built to measure, without Shopify or a prefabricated CMS, in order to guarantee data security, performance and customisation. We have a physical shop in Toulouse, with a showroom and workshop, where you can discover our products, benefit from personalised advice and take advantage of our repair, maintenance and customisation services on site. On site, you can try models before purchase, have your vehicle serviced or repaired, or customise your scooter (paint, performance, accessories) with the support of our team. For any question, feel free to contact us.

Question 8

Why trust us?

Accepted Answer

Choosing FōhzShop means opting for recognised expertise and a transparent commercial relationship. We are a legally established company (SIREN 943 104 638) and we comply with all French legal and tax obligations. We collaborate with renowned French shops such as FunTrott and WeeBot, which attest to our seriousness and professionalism. Our site is entirely developed in-house, without relying on third-party platforms such as Shopify. This approach strengthens the security of your personal data and the quality of the user experience. Our founder combines in-depth technical expertise in electric scooters, gained as a former workshop manager, with software development skills. This combination remains rare in our sector. You can check our reputation on Trustpilot, Google Reviews, Instagram or TikTok, where customer testimonials reflect our daily commitment.

Question 9

Our commitments

Accepted Answer

At FōhzShop, our commitments are not mere commercial promises. They are values that guide each of our actions. All our products are authentic and new, sourced from trusted French suppliers, with real stock available in France for fast shipping and optimal quality control. Our founder, a former workshop manager, puts his expertise at your service to advise you. Our Toulouse shop offers a showroom for trials, a repair workshop, professional maintenance and made-to-measure customisation. The site, developed in-house, offers a high level of security for your data. After purchase, our after-sales service remains available to support you, including for simple technical steps. We reply to emails within 24 business hours. Our chatbot, powered by our own AI trained by FōhzShop, remains available 24/7 for your common questions.

Question 10

Are the scooters new?

Accepted Answer

Yes, all our scooters are new and authentic. They come straight from the factory and have never been unpacked. We do not sell any used, demonstration or refurbished products. Each scooter is an original manufacturer product, delivered with its accessories and original documentation. You receive exactly what you buy, with the associated manufacturer warranty. Before shipping, we check and test each vehicle to guarantee its proper operation and compliance. Our products are stocked in France for immediate availability, unless marked “made to order” on the product page.

Question 11

Where do our scooters come from?

Accepted Answer

We work exclusively with trusted French suppliers in order to guarantee quality, compliance and delivery speed. All our products are stocked in France in our warehouses. Stock is real and available, unless otherwise marked “made to order” on the product page. We distribute reference brands such as Dualtron, Kaabo, InMotion, Nami and Teverun, recognised for their expertise and manufacturing quality. Each scooter can be traced back to its origin. We know the product history, from manufacture to delivery to you, and we carry out checks before shipping to guarantee optimal quality.

Question 12

Why are our prices so competitive?

Accepted Answer

Our prices remain particularly competitive thanks to several structural choices. We have deliberately reduced our commercial margins to make electric mobility more accessible. Our structure is lean and efficient, with a founder who steers the core of the activity in order to limit operating costs. The site, entirely developed in-house, saves us the commissions of traditional e-commerce platforms. We work exclusively with trusted French suppliers, which also optimises our logistics costs while preserving quality. This approach allows us to offer quality products at fair prices, without giving up support or after-sales service.

Question 13

Are prices real and final?

Accepted Answer

Yes, all prices displayed on our site are real and transparent. We do not run false promotions or artificial discounts. The price you see when you place your order is the price you pay, with no hidden fees. Once the order is confirmed, that price is locked and no longer changes, even if our rates evolve afterwards. Prices may however vary over time according to exchange rates, production costs, transport fees or product availability.

Question 14

Do displayed prices include VAT?

Accepted Answer

Yes, all prices displayed on our site include VAT at the legal rate in force. VAT is collected and remitted in accordance with the applicable tax regulations. The prices shown are therefore inclusive of VAT. No additional VAT charge is added when you place your order.

Question 15

Can businesses reclaim VAT?

Accepted Answer

Yes, if you are a VAT-registered business, you can reclaim VAT on your purchases. FōhzShop is a VAT-liable company. We issue compliant invoices that allow VAT recovery according to the legal arrangements in force. For any specific request regarding invoicing or VAT, feel free to contact us.

Question 16

Are prices negotiable?

Accepted Answer

The prices displayed on our site are fixed and non-negotiable. We have already negotiated the best rates with our suppliers and reduced our margins as far as possible to offer you highly competitive prices. This policy guarantees fairness between all customers, without favouritism. Clear and identical prices for everyone reflect our commitment to a transparent commercial relationship.

Question 17

Do you offer quantity discounts?

Accepted Answer

For volume orders or group purchases, we may exceptionally consider a discount. If you wish to acquire several products, for example for an association, a company or a group of friends, contact us to present your project. We will review your request and propose a suitable offer wherever possible.

Question 18

How can I compare our prices with those of competitors?

Accepted Answer

We encourage you to compare our prices with those of other distributors in order to make the best choice. Beware of misleading offers. Some competitors display prices excluding VAT or without delivery fees, which creates the illusion of a more advantageous rate. Also check the authenticity of the products being compared. Make sure they are original models, and not counterfeits or degraded versions. Also take into account the quality of the after-sales service and the technical expertise offered. If you find the same authentic product cheaper elsewhere under comparable conditions, feel free to let us know. Although our prices are fixed, this helps us stay informed about the market.

Question 19

Which payment methods do we accept?

Accepted Answer

FōhzShop offers several secure payment methods to suit your preferences. You can pay by bank transfer, a fast, traceable and highly secure solution that is particularly suited to large transactions. Card payment is also available via our secure interface, compatible with Apple Pay, Google Pay and Link. Klarna offers flexible fee-free options, including pay in one go, in three instalments or the following month. PayPal allows payment in one go or in four fee-free instalments. All payments are processed securely via our certified partners. Payment is required before products are shipped, in accordance with our Terms and Conditions of Sale.

Question 20

How is your payment secured?

Accepted Answer

We work exclusively with online payment leaders such as Stripe, PayPal and Klarna, which comply with the strictest security standards. All transactions on our site are protected by advanced SSL encryption, guaranteeing the confidentiality of your banking data. In accordance with European PSD2 standards, two-factor authentication is implemented for card payments in order to prevent any fraudulent use. Our site, developed in-house, does not have access to your banking data. These are processed directly by our certified payment partners. Each transaction is documented and linked to your order, with particularly effective tracking for bank transfers.

Question 21

How does the payment process work?

Accepted Answer

Add the desired products to your basket, then confirm your order and choose your payment method among bank transfer, card, Klarna or PayPal. For card payments or online payment solutions, you are redirected to a secure interface. Confirmation is immediate. For bank transfers, our details are displayed instantly. You also receive an email containing the bank details, the exact amount and the necessary information. Your order appears immediately in your personal area with the invoice to be paid. Once payment is validated, you receive a confirmation and your order is processed as quickly as possible. Real-time tracking allows you to follow your payment from the moment it is issued.

Question 22

What is the deadline for making a bank transfer?

Accepted Answer

If you choose payment by bank transfer, you have 3 business days after confirming your order to make the transfer. This deadline helps guarantee the availability of the ordered products, gives you a reasonable time to arrange the transfer, and optimises our stock management. If payment is not received within 3 business days, your order is automatically cancelled and the products are returned to stock. For any request for an extension, you can contact us.

Question 23

How does the pre-order system work?

Accepted Answer

Our pre-order system allows you to order a product before it arrives in stock. When placing a pre-order, you pay the full product price at the time of confirmation. No deposit or partial payment system is offered. Once payment has been made, the pre-order can no longer be cancelled or refunded. You commit to waiting for delivery, whatever the waiting time. Pre-orders can be paid by card, PayPal, Klarna or bank transfer, the latter of which must be completed within 3 business days. For more details, consult our Terms and Conditions of Sale.

Question 24

What should I do if there is a problem with your payment?

Accepted Answer

If a card payment is declined, check your account balance, your card limits and the accuracy of the information entered. Apple Pay or Google Pay can sometimes resolve an authorisation issue. For Klarna, check your eligibility and the conditions applicable in your country. For PayPal, make sure your account is verified and active. In the event of difficulty with a transfer, our real-time tracking system allows you to check the payment status. Contact your bank immediately if an error appears, as the transfer is fully traceable. For any assistance, contact us. You can also use our chatbot, available 24/7, for the most common questions.

Question 25

What are the delivery times?

Accepted Answer

Delivery times depend on the destination country and the transport mode chosen. They are always expressed in business days. The precise time for each option is shown when you select the carrier, during order confirmation. These times may change according to product availability, weather, strikes or holiday periods. In the event of a delay, you are informed by email with your tracking number.

Question 26

What are our carriers and delivery methods?

Accepted Answer

Spare parts and accessories are delivered with Colissimo (free), Chronopost or Mondial Relay, depending on the options available for your destination. Electric scooters are shipped with UPS, FedEx, Geodis, BMV or DSV, depending on the delivery country and the services offered at the time of your order. Times depend on the destination country. They are always expressed in business days and clearly displayed when you choose your carrier.

Question 27

Where do we deliver?

Accepted Answer

We deliver in mainland France, in European Union countries (including Belgium), in the French overseas departments and territories, and in many countries abroad. Available delivery methods and their rates vary according to your destination and the type of products ordered. For deliveries outside the European Union, customs fees and import taxes may apply. They remain payable by the recipient. Exact times are communicated when you choose the carrier. Also check the customs regulations of your country before ordering. For more information, consult our dedicated customs question.

Question 28

How are delivery fees calculated?

Accepted Answer

Delivery fees are calculated automatically according to the total amount of your order and the country of receipt. For some methods, delivery becomes free above a threshold indicated when choosing the carrier. The type of product ordered (electric scooter, original part or spare part) also determines the available carriers. Parts can notably be delivered with free Colissimo according to the conditions displayed. For deliveries outside the European Union, customs fees and import taxes are not included in the displayed delivery price. They remain payable by the recipient. Consult our dedicated customs question for more details.

Question 29

What are the order processing times?

Accepted Answer

Processing of your order may be very fast or require a preparation period depending on the product, stock and delivery method chosen. Delivery times themselves depend on the destination country and the selected carrier. They are always expressed in business days and indicated when choosing the carrier. The payment method, product availability and periods of high activity may also influence the time before shipping.

Question 30

Who pays customs fees and import taxes?

Accepted Answer

Customs fees and import taxes for deliveries outside the European Union are entirely payable by the customer. They are included neither in the sale price nor in the delivery fees displayed on our site. These fees are calculated and collected by the customs authorities of the destination country upon arrival of the parcel. Their amount varies according to local legislation, the declared value of the order and the type of products. It is your responsibility to check the customs regulations of your country before ordering, and to comply with the obligations applicable to importation. We decline all responsibility regarding these additional fees or any customs restrictions. We can neither guarantee that your order can be imported, nor anticipate the exact amount of the fees applied. If the recipient refuses to pay the customs fees, the parcel may be returned to the sender or destroyed by the authorities. In that case, no refund is issued.

Question 31

What are the warranties?

Accepted Answer

For all detailed information concerning our warranties, the conditions of cover and our after-sales service, consult our dedicated page. View the Warranties & After-Sales page

Question 32

How can I contact our after-sales service?

Accepted Answer

For any warranty, breakdown or repair request, contact us by email at sav@fohzshop.fr. This dedicated address allows us to centralise and precisely track each after-sales case. We recommend email rather than SMS or WhatsApp, because you keep a written record of your exchanges and benefit from more detailed follow-up. Emails are handled within 24 business hours. Our team can be reached Monday to Friday, from 10:00 to 12:00 and from 13:00 to 18:00. For the full terms of cover, consult our Warranties & After-Sales page.

Question 33

Which contact method should I prefer?

Accepted Answer

We advise you to contact us by email. This allows you to keep a written record of your exchanges and ensures more detailed follow-up than with SMS or an instant message. We reply to emails within 24 business hours. Use contact@fohzshop.fr for your general requests, sav@fohzshop.fr for after-sales service, and retour@fohzshop.fr for parcel returns. Our chatbot, powered by our own AI trained by FōhzShop, answers the most frequent questions 24/7. Our human team is available Monday to Friday, from 10:00 to 12:00 and from 13:00 to 18:00. WhatsApp, phone and SMS remain useful for emergencies, but email remains the most reliable channel for a complete case file. Find all our contact details on the Contact page.

Question 34

How do I request a return?

Accepted Answer

Send an email to retour@fohzshop.fr indicating your order number, the product or products concerned and the reason for your request (withdrawal, exchange, etc.). We reply with the instructions to follow. Do not ship your parcel before receiving our validation and the precise return arrangements. For follow-up of your case, prefer email in order to keep a written record. You can also find the details on our Warranties & After-Sales page and our Terms and Conditions of Sale.

Question 35

What is the deadline to exercise my right of withdrawal?

Accepted Answer

You have 14 days from the physical receipt of your order to exercise your right of withdrawal, without having to justify your decision and without penalty. This period applies to purchases made as a private consumer, in accordance with the Consumer Code. For pre-orders, special conditions apply until the product is actually delivered. Consult our Terms and Conditions of Sale for the full details.

Question 36

In what condition must the product be for a return?

Accepted Answer

The product must be returned in its original condition, that is unused, intact and accompanied by all of its accessories and original packaging. Any product showing signs of use, damaged packaging or missing elements may be refused or subject to a deduction upon refund, in accordance with the regulations in force. For returns linked to warranty or after-sales service, specific conditions may apply depending on the nature of the malfunction. Contact sav@fohzshop.fr for any warranty claim.

Question 37

What are the return fees?

Accepted Answer

Return fees are entirely payable by you, whatever the nature of the return (withdrawal, warranty, exchange, etc.). For spare parts, return fees of €4 apply and are deducted from the refunded amount. For electric scooters, the cost of return varies according to the model and the carrier used. Contact us at retour@fohzshop.fr before shipping to obtain a personalised quote.

Question 38

When am I refunded after a return?

Accepted Answer

Once your parcel has been received, we inspect the product to verify that it meets the return conditions. The refund is then issued within a maximum of 14 days, by the same payment method as that used for your order, unless otherwise agreed with you. For spare parts, the €4 return fees are deducted from the refunded amount. If the product does not meet the required conditions, we contact you to explain the next steps for your case. You are informed by email at each stage of the processing of your return. For any question, write to retour@fohzshop.fr.

Question 39

What are the benefits for merchants and resellers?

Accepted Answer

FōhzShop offers a free Business account reserved for merchants, resellers and professionals. Registration is simple and immediately gives access to the B2B catalogue with reseller pricing. Create your account from the professional registration page. No subscription or opening fee is required. The pro account is entirely free. Professional accounts benefit from prices significantly lower than public rates, designed to preserve your resale margins. Delivery is free from €250 of purchases, the catalogue is updated regularly, and you can request a price match if you find the same reference cheaper elsewhere, upon proof. You also have compliant invoices with deductible VAT for VAT-registered businesses, a complete order history and a dedicated contact for your commercial requests.

Question 40

Do you offer dropshipping for resellers?

Accepted Answer

Yes, dropshipping is available for professional accounts. You place an order with us and we deliver directly to your end customer, without transit through your premises. This solution spares you any additional logistics management, as storage, packaging and shipping are handled by FōhzShop. It is particularly suited to online shops, resellers and merchants who wish to expand their offer without tying up stock. Open a pro account on the professional registration page to access this option.

Question 41

How does invoicing work for professionals?

Accepted Answer

Each order placed with a professional account generates a compliant invoice, available at any time from your customer area. FōhzShop is a VAT-liable company. If you are a VAT-registered business, you can reclaim VAT on your purchases according to the legal arrangements in force. Prices displayed on the B2B catalogue are inclusive of VAT. The invoice details the amounts excluding VAT and VAT for your accounting. For any invoicing question, contact us at contact@fohzshop.fr.

Question 42

How can I obtain a promo code?

Accepted Answer

Anyone can request one by contacting FōhzShop. Codes granted generally offer a seven (7) % discount on the order. Only one code may be used per purchase, to be entered at the time of payment. FōhzShop may modify, deactivate or delete a code at any time, for any reason of its choosing. No adjustment is made if you forget to enter it or if it is no longer active. More information in the Terms and Conditions of Sale (article 6) and on the Contact page.

Question 43

What is the Affiliation dashboard?

Accepted Answer

If FōhzShop links your account to a promo code, the Affiliation tab appears in your customer area. There you can consult your sales, your credits and statistics (anonymised customers). You earn one percent (1 %) of the amount actually paid on each order using your code, after refunds. Credits can be used on the site after a period of fifteen (15) days, unless the order is cancelled or refunded before then. Credits are purely virtual. They cannot be withdrawn in cash, converted into money or paid by bank transfer. They serve only to pay, in part or in full, for your purchases on the site, within the limit of your balance. FōhzShop may cut access or the code whenever it wishes.

Question 44

What happens to my credits if an order is refunded?

Accepted Answer

Credits are recalculated. In the event of a partial refund, you lose part of the credits. In the event of a full refund, they are withdrawn. If the credits were already available, the amount is deducted from your balance. This may become negative, then rebuild with new sales. FōhzShop may also cancel an order or modify the programme rules at any time.

Frequently Asked Questions

Regulation & Compliance

Reliability

Delivery

Price

Payments

Warranties & After-Sales

Returns

Contact

Business & B2B

Regulation & Compliance

Reliability

Delivery

Price

Payments

Warranties & After-Sales

Returns

Contact

Business & B2B

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