Warranties & after-sales

The video lets us assess the condition of the vehicle accurately and make an initial diagnosis without you having to travel or ship the scooter.

In around half of cases, the problem can be resolved entirely remotely, with no workshop visit required.

When a physical intervention is needed, the video acts as the supporting document used to open the after-sales case and can be sent straight to the manufacturer to back your claim.

Total mileage is essential for assessing how worn the vehicle is and determining the applicable cover conditions.

It appears on the dashboard display or in the manufacturer's mobile app, depending on your scooter model.

The serial number is usually engraved or affixed under the deck, on the motor housing or near the shock absorbers. Its exact location can vary by model.

It ensures full product traceability, simplifies dealings with insurers and confirms the authenticity of the vehicle during any technical intervention.

Electric scooters bought new from FōhzShop are covered for 24 months against any manufacturing defect or latent defect that affects proper operation.

The battery has a specific 12-month warranty. Gradual wear linked to charge cycles and how intensively it is used is considered normal and remains the owner's responsibility.

We cover technical faults that occur during use that follows the manufacturer's recommendations and is reasonable given the vehicle's characteristics.

Our workshop and all our authorised partners have the right tools and work directly with manufacturers, which means accurate diagnostics and effective repairs.

The following are excluded from the warranty: damage resulting from an impact, a fall or an accident, oxidation and corrosion linked to use or storage conditions, normal wear of mechanical parts, punctures, consumables (brake pads, tyres, etc.) and deep or irreversible battery discharge.

Any unauthorised disassembly, any modification of the electronic system or any intervention not approved in advance by our technical team results in immediate and permanent cancellation of the warranty.

FōhzShop reserves the right to refuse cover whenever one of these exclusion conditions is identified during diagnosis.

Strictly following the service schedule is essential if you want to keep your warranty rights throughout the cover period.

The first service must be carried out between 500 and 900 km. How often later services are due depends on your actual usage and the intervals recommended by the manufacturer.

Some manufacturers require proof of servicing before accepting any warranty claim. Without these documents, cover may be refused in part or in full.

Once we have analysed your diagnostic video, we can offer several solutions: remote technical help for simple faults, an appointment at our Toulouse workshop, or a referral to the nearest authorised partner.

Which solution we choose depends on the nature and complexity of the diagnosed fault, where you are and how quickly you need the work done.

As a last resort, when no other option is feasible, we can arrange collection of your scooter from your home by a carrier that specialises in shipping electric vehicles.

In that case, shipping costs remain your responsibility, whatever the type of intervention: warranty repair, paid out-of-warranty repair or return under the right of withdrawal.

We have preferential rates negotiated with our regular carriers. Create a support ticket to get a personalised quote before any shipment.

We keep you informed at every stage of the work, from receipt of the vehicle through to its return. Repairs carried out under warranty are entirely free of charge. Outside warranty, a detailed priced quote is always sent to you before any work starts.

Every vehicle goes through a series of real-world tests before being returned to its owner, to make sure all repaired systems are working properly.

FōhzShop accepts returns within 14 days of the date of receipt, in line with the legal right of withdrawal, provided the product is intact, unused and returned in its complete original packaging.

For an electric scooter handled under warranty, we strongly recommend drop-off at a partner shop: there are no return costs to expect. For a postal return (withdrawal, spare parts order or no partner nearby), shipping costs are your responsibility.

For returns of spare parts sent by post, a flat fee of €4 is deducted from the refund. For a scooter you ship yourself, the shipping cost varies depending on the model and the carrier chosen. Write to us at retour@fohzshop.fr before any shipment so we can give you the applicable instructions and terms.

We work with a network of specialist partner shops across France. This is the fastest and simplest solution for warranty support.

Go to a shop with your purchase invoice and your scooter. The authorised repairer opens the case directly with us and handles all the steps, with no return costs for you and no extra charge.

See the map of Authorised VOLT repairers to find the service point nearest to you.

For any remote warranty, fault or repair request, create a ticket from your customer account. You can attach useful information and track the progress of your case.

Go to your Support tickets to create a new ticket and exchange with our team.

For a product return or a withdrawal request, contact us directly at retour@fohzshop.fr

You can also reach us via WhatsApp or by phone. All our contact details are available on the contact page.