100% free shipping
No minimum order, anywhere in mainland France (excluding genuine spare parts).
Cookie policy
Which cookies FōhzShop uses, why, and how to manage your preferences.
Purpose
The purpose of this policy is to provide you with clear and complete information on the use of cookies and similar technologies on https://fohzshop.fr, published and operated by FōhzShop.
It sets out the purposes pursued, the categories of cookies concerned, the retention periods, any recipients, and the means available to you to accept, refuse or change your preferences at any time.
It is complemented by:
This cookie policy and the privacy policy should be read together.
Definitions
For the purposes of this policy, the following terms have the meanings set out below:
- Site: the website accessible at https://fohzshop.fr, together with all of its pages, subdomains and associated services.
- Cookie: a small text file placed on the User's device (computer, smartphone, tablet or other device) when browsing the Site, which makes it possible to recognise the browser and to store certain information useful for the operation of the service.
- Similar technologies: mechanisms that may pursue the same purposes as a Cookie, including browser local storage (localStorage or sessionStorage), certain technical identifiers related to payment or security, and diagnostic tools.
- Essential cookies: Cookies and Similar technologies that are indispensable to the operation of the service, in particular for the session, cart, language, security and payment. They are exempt from prior consent.
- Non-essential cookies: Cookies and Similar technologies that are placed only after acceptance via the banner, in particular for advertising or measuring campaign effectiveness.
- User: any natural or legal person who browses the Site or interacts with its services.
Unless otherwise stated, the term "cookies" refers to all Cookies and Similar technologies when they are used on the Site. The items actually used appear in the inventory table below, with their purpose, issuer, duration and applicable consent regime.
Applicable legal framework
The use of Cookies on the Site is governed by French and European law on the protection of privacy and personal data, in particular Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 as amended, known as the Informatique et Libertés law.
In accordance with the recommendations of the Commission nationale de l'informatique et des libertés (CNIL), certain Essential cookies may be placed without prior consent. Non-essential cookies, in particular those intended for advertising or for measuring campaign effectiveness that is not strictly necessary, are placed only after the User's explicit acceptance via the consent banner.
Refusing Non-essential cookies does not prevent you from browsing the Site. However, certain advanced features or third-party services may be limited or unavailable until consent has been given.
Categories of Cookies
Two legal regimes apply:
- Essential cookies are indispensable to the operation of the service. They make it possible in particular to keep your session logged in, to retain the contents of the cart, to remember the chosen language, to ensure the security of exchanges and to enable payment. These Cookies are exempt from prior consent.
- Non-essential cookies are placed only after your acceptance via the banner. They relate in particular to advertising, measuring campaign effectiveness and, where applicable, certain third-party assistance tools when those tools are not strictly necessary for the operation of the Site.
Retention periods are set out in the inventory table. For Non-essential cookies subject to consent, the maximum retention period for consent and the associated Cookies is thirteen (13) months, unless a more restrictive provision or setting applies. The wording "Until deleted" refers to Essential cookies or local storage retained until erased by the User or until the end of the session.
When you refuse Non-essential cookies, FōhzShop does not place the trackers concerned. Essential cookies remain active in order to ensure access to the basic functions of the Site, including browsing, the customer account, the cart and secure payment.
List of Cookies and storage
The table below sets out the Cookies and Similar technologies used on https://fohzshop.fr. For each item, the name or technical pattern, the purpose pursued, the issuer, the retention period and the applicable consent regime are indicated.
Certain third-party Cookies are placed only when the corresponding service is actually requested. For example, Cookies related to the support chat appear only when that service is active. Likewise, payment Cookies are used in connection with the order process and the securing of transactions.
| Name | Purpose | Issuer | Duration | Consent |
|---|---|---|---|---|
| fohz_session | Maintaining the logged-in sessionEssential cookie | FōhzShop | 1 hour | Exempt |
| fohz_refresh | Secure renewal of the sessionEssential cookie | FōhzShop | 30 days | Exempt |
| NEXT_LOCALE | Remembering the chosen languageEssential cookie | FōhzShop | Session | Exempt |
| fohzshop_cookie_consent | Remembering your choice regarding cookiesBrowser local storage | FōhzShop | Until deleted | Exempt |
| cart | Retaining the contents of the cartBrowser local storage | FōhzShop | Until deleted | Exempt |
| _gcl_* | Advertising and measuring campaign effectivenessSee the Google Ads policy | 13 months maximum | Required | |
| _fbp, _fbc | Advertising and measuring Meta campaign effectivenessSee the Meta policy | Meta | 3 months maximum | Required |
| __oppref | Advertising and measuring ChatGPT Ads campaign effectivenessSee the OpenAI policy | OpenAI | According to OpenAI | Required |
| __stripe_mid | Secure payment and fraud preventionSee the Stripe policy | Stripe | According to Stripe | Exempt |
| crisp-client/* | Support chatOnly when the third-party chat is active. See the Crisp policy. | Crisp | According to Crisp | Required |
| Sentry | Diagnosis of technical errorsTechnical monitoring without advertising session replay. See the Sentry policy. | Sentry | According to Sentry | Exempt |
The exact names of third-party Cookies may change when providers update their tools. The list above reflects the usage observed as at the update date of this policy. In the event of a substantial change, FōhzShop updates this table and, where applicable, renews the request for consent.
Providers and third-party Cookies
Certain Cookies are placed directly by FōhzShop. Others may be placed by technical providers involved in payment, advertising, support or technical monitoring of the Site.
Depending on the services used, the main providers concerned may be:
- Google, for advertising and measuring campaign effectiveness, only after your consent.
- Stripe, for secure payment and fraud prevention in connection with the order process.
- Crisp, for the support chat when this third-party service is enabled and, where applicable, after consent.
- Sentry, for the diagnosis of technical errors and the stability of the service, without advertising session replay.
- Meta, for advertising and measuring campaign effectiveness, only after your consent.
- OpenAI, for advertising and measuring ChatGPT Ads campaign effectiveness, only after your consent.
These providers may process certain technical information necessary for the provision of their service. The detailed terms of such processing are set out in their own policies, as well as in our Privacy policy where personal data are concerned.
Managing your preferences
On your first visit, a banner allows you to accept or refuse Non-essential cookies. This choice is recorded so that you are not asked again on every visit, within the limit of the applicable retention period.
Essential cookies continue to be placed even if you refuse, because they are necessary for the operation of the Site. Refusal relates only to Non-essential cookies subject to prior consent.
You may change your choice at any time using the "Manage my cookies" link at the bottom of the page, or directly below. Changes to your preferences take effect for subsequent placements of Non-essential cookies.
You may also configure your browser to refuse or delete Cookies. The steps vary depending on the browser used. Blocking Essential cookies may prevent access to certain features, including signing in to your account, retaining the cart or secure payment.
If you delete Cookies or your browser's local storage, your consent choice may be erased. In that case, the banner may be presented to you again on a subsequent visit.
Your rights
Where the use of Cookies involves the processing of personal data, you have the rights provided for by the applicable regulations, including the rights of access, rectification, erasure, restriction, objection and, where applicable, portability.
The arrangements for exercising these rights, as well as information relating to the controllers and retention periods, are set out in our Privacy policy. You may also write to us at the address indicated in the Contact section below.
Complaint to the CNIL
If you consider that your rights relating to Cookies or to the protection of your personal data are not being respected, you may lodge a complaint with the Commission nationale de l'informatique et des libertés (CNIL).
The CNIL may be contacted at www.cnil.fr.
Before lodging any complaint, we invite you to contact us so that we can examine your request and respond as soon as possible.
Contact
For any question relating to Cookies or to the processing of your personal data, you may write to us at contact@fohzshop.fr or through our Contact us page.
Depending on the nature of your request, you may also use the following addresses:
- Returns and withdrawal: retour@fohzshop.fr
- After-sales service: sav@fohzshop.fr
- Financing: financement@fohzshop.fr
We endeavour to respond as soon as possible to any request relating to the management of your preferences or the exercise of your rights.
Last updated on 02/09/2026.
Other legal pages
You can also read the following pages:
Our commitment to you
At FōhzShop, we do everything we can to give you the best possible experience with our electric scooters.
Ultra-secure payment via Stripe
Card, Apple Pay, Google Pay, Klarna, PayPal, Link. 100% secure transactions.
Unbeatable prices guaranteed
The best market rates for quality scooters.
2-year warranty (1 year for batteries)
On all electric scooters and spare parts.
Ultra-responsive customer service
Reply in under 1 hour, technical support 7 days a week.
Pay in installments or next month
Spread your purchases over 2, 3 or 4 interest-free installments, or pay next month.
100% free shipping
No minimum order, anywhere in mainland France (excluding genuine spare parts).
Ultra-secure payment via Stripe
Card, Apple Pay, Google Pay, Klarna, PayPal, Link. 100% secure transactions.
Unbeatable prices guaranteed
The best market rates for quality scooters.
2-year warranty (1 year for batteries)
On all electric scooters and spare parts.
Ultra-responsive customer service
Reply in under 1 hour, technical support 7 days a week.
Pay in installments or next month
Spread your purchases over 2, 3 or 4 interest-free installments, or pay next month.
Need help? Our team is available 7 days a week
Fast, effective support for all your questions
They trust us
Brands, scooter, parts and accessory suppliers, technical partners and tools that help us offer a reliable catalogue, a high-performance site and quality service.