Check the product page, which gives the brand, the model and the list of known compatible scooters. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

No, it is a part from our own brand FōhzShop, not a manufacturer part. The product page always shows whether the part is genuine.

A genuine part comes straight from the manufacturer, designed for the model in question. A compatible or custom part may come from another brand. It works for maintenance or customisation, but it is not the original component. The product page always shows the type of part.

Yes, if you are comfortable with mechanics, but it depends on how difficult the fitting is. If you prefer, one of our partner repairers can handle it. Our team can also advise you, just write to us with your scooter model.

Yes, it is new and authentic, like all our products. We check every product before dispatch.

It is covered for 2 years by the statutory warranty of conformity, like all our spare parts and accessories. We are an official authorised dealer, so we handle the process with the brand. For a request, open a ticket from your After-sales tickets area or contact our after-sales service.

Delivery not available to the United Kingdom (contact us).

Yes, Klarna and PayPal let you pay in instalments at no extra cost, depending on your eligibility. To spread the cost further, Siko Mobility offers payment in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to explain why. It must be returned complete, with all its accessories. If it is damaged or has been used beyond what is necessary to check that it works, its loss of value is deducted from the refund. For spare parts, a €4 return fee is withheld from the amount refunded. Write to us with your order number before sending the parcel, and we will tell you what to do.