Start with the product page. The brand, the model and the compatibility list show the known matches. A compatible part is not always an exact swap. If you are unsure, or if several versions exist depending on the year, the controller or the battery, contact us with the model, the serial number and a photo of the part.

No. It is a custom FōhzShop part, made to personalize or upgrade your scooter, not a part from the original manufacturer. The product page always says whether it is an original part.

An original part is a manufacturer component, made for the model concerned. A compatible or custom part can come from another brand. It is still useful for maintenance or personalization, but it is not the manufacturer's original component. The exact type is shown on each product page.

It depends on the part and on your mechanical experience. If you prefer, you can call on one of our partner repairers. Our team can also advise you. Contact us with your scooter's model.

Yes. All our products are genuine and new. We sell nothing used or refurbished. Each product is checked before it ships. Our stock is managed in France for fast and careful shipping.

Yes. All our accessories and spare parts are covered by the manufacturer's warranty. As an official authorized dealer, we handle the process for you. For any request, open a ticket from your account or contact our after-sales service.

In mainland France, standard delivery is free. A product in stock often ships within 48 to 72 h. Parts and equipment can be delivered on Saturday, never on Sunday. An order paid on a working day before 11 am, Paris time, can ship the same day if the product is in stock. The exact lead time is shown on the product page, based on your address and the carrier you choose.

Yes. Depending on your eligibility, you can pay in installments at no cost with Klarna or PayPal. For a longer payment plan, Siko Mobility financing lets you pay in 3 to 84 installments on eligible purchases. You can also pay by bank card, with Apple Pay or with Google Pay.

Yes. You have 14 days from receipt to use your right of withdrawal, without having to give a reason. The product must be returned unused, in its original condition and packaging, with all its accessories. For spare parts, a return fee of 4 € applies and is deducted from the refund. Write to us with your order number before sending the parcel. We will give you the steps to follow.