The compatible models are Hero X8. Other Hero models may also fit.

Look at the product page. It shows the brand, the model and the known compatible scooters. Since it is an original part, choose the one for your exact model. If in doubt, send us the model, the serial number and a photo of the part, especially if there are several versions depending on the year, the controller or the battery.

Yes, it is an official Hero part, intended by the manufacturer for the compatible models. All the original parts we offer are official. The page always says whether it is an original part.

An original part is made by the manufacturer for the model in question. A compatible or custom part may come from another brand. It is still useful for maintenance or customisation, without being the manufacturer's original component. The type of part is always shown on the product page.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes, the manufacturer's warranty covers all our spare parts and accessories. We are an official authorised dealer and we handle the process for you. For any request, open a ticket from your account or contact our after-sales service.

The exact delivery time appears when you choose the carrier, along with the costs, before payment.

Yes, depending on your eligibility, Klarna and PayPal let you pay in interest-free instalments. To spread the cost further, Siko Mobility financing offers payment in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.

You have 14 days from receipt to exercise your right of withdrawal, with no reason needed. It must be sent back unused, in its original condition and packaging, with all its accessories. For spare parts, a return fee of €4 is deducted from the refund. Start by writing to us with your order number, before shipping the parcel.