The product page gives you the brand, the model and the list of known compatible scooters. As this is an original part, take the one made for your exact model. If in doubt, especially if your model comes in several versions depending on the year, the controller or the battery, send us the model, the serial number and a photo of the part. We will check for you.

Yes, it is an official Kuickwheel part, intended by the manufacturer for the compatible models. All the original parts we offer are official. The page always says whether it is an original part.

It means the part comes from the manufacturer and was designed for the model in question. A compatible or custom part, on the other hand, may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The type of part is stated on each product page.

It all depends on the part and your mechanical skills. You can also have one of our partner repairers fit it. Our team can also guide you. Write to us with your scooter model.

Yes, it is new and genuine, like all our products. We check every product before dispatch.

Yes, it is covered by the manufacturer's warranty, like all our spare parts and accessories. As an official authorised dealer, we handle the process on your behalf. For a request, open a ticket from your account or write to our after-sales service.

You see the exact costs and delivery time when you choose the carrier, before you pay.

Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, with no reason needed. The product must be sent back unused, in its original condition and packaging, with all its accessories. For a spare part, the €4 return fee is deducted from the refund. Before sending it, write to us with your order number, and we will tell you what to do.