Read the product page first, with the brand, the model and the compatibility list. For an original part, go for the one made for your exact model. A compatible part is not always a like-for-like replacement for the original. If in doubt, write to us with the model, the serial number and a photo of the part, especially if there are several versions depending on the year, the controller or the battery.

Yes, it is the official Kuickwheel part, designed by the manufacturer for the compatible models. Every original part we sell is an official brand part. You can always find this information on the product page.

An original part is the manufacturer's own, designed for your model. A compatible or custom part comes from another brand. It is useful for maintenance or customisation, but it is not the original component. Each product page shows the type of part.

Yes, if you have some mechanical experience, but it depends on the part. Otherwise, one of our partner repairers can handle it. For advice, write to us and tell us your scooter model.

Yes, all our products are new and genuine, never used or refurbished. We inspect every product before dispatch.

Yes, the manufacturer's warranty covers all our spare parts and accessories. As an official authorised dealer, we are the ones who handle the process. Just open a ticket from your account or contact our after-sales service.

Exact costs and delivery time are shown when you choose the carrier, before payment.

Yes, depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. With Siko Mobility financing, you can also pay in 3 to 84 instalments on eligible purchases. And of course, bank cards, Apple Pay and Google Pay are accepted.

Yes, you have 14 days from receipt to change your mind, without having to give a reason. It simply has to come back to us unused, in its original condition and packaging, with all its accessories. For a spare part, allow €4 in return costs, withheld from the refund. Contact us with your order number before shipping the parcel to receive the instructions.