Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an original Kuickwheel part, designed by the manufacturer for the compatible models. All our original parts are official brand parts. Each product page states whether the part is original.

An original part is made by the manufacturer for the model in question. A compatible or custom part may come from another brand. It is still useful for maintenance or customisation, without being the manufacturer's original component. The type of part is always shown on the product page.

Not necessarily, it all depends on the part and your mechanical skills. If you prefer, have it fitted by one of our partner repairers. Our team is also happy to advise you. Write to us with your scooter model.

Yes, it is new and genuine, like all our products. We check every product before dispatch.

Yes, the manufacturer's warranty covers all our spare parts and accessories. We are an official authorised dealer and we handle the process for you. For any request, open a ticket from your account or contact our after-sales service.

You see the exact delivery time and costs when you choose the carrier, before you pay.

Yes, Klarna and PayPal let you pay in interest-free instalments, depending on your eligibility. To spread the cost further, Siko Mobility offers payment in 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. It must come back to us unused, in its original condition and packaging, with all its accessories. For spare parts, a return fee of €4 is deducted from the amount refunded. Before sending the parcel, write to us with your order number to receive the instructions.