Read the product page first, with the brand, the model and the compatibility list. For an original part, go for the one made for your exact model. A compatible part is not always a like-for-like replacement for the original. If in doubt, write to us with the model, the serial number and a photo of the part, especially if there are several versions depending on the year, the controller or the battery.

Yes, it is the official Kukirin part, designed by the manufacturer for the compatible models. Every original part we sell is an official brand part. You can always find this information on the product page.

It is a part supplied by the manufacturer, designed for the model in question. A compatible or custom part comes from another brand. It is used for maintenance or customisation, without being the original component. The product page always states the type of part.

It depends on the part and your mechanical experience. You can also call on one of our partner repairers. For advice, write to us with your scooter model.

Yes, it is new and genuine, like all our products. We don't sell used or refurbished items. Every product is checked before it ships.

Yes, the manufacturer's warranty covers all our spare parts and accessories. As an official authorised dealer, we are the ones who handle the process. Just open a ticket from your account or contact our after-sales service.

You know the exact delivery time and costs as soon as you choose the carrier, before you pay.

Yes. Depending on your eligibility, you can pay in interest-free instalments with Klarna or PayPal. To spread the cost over a longer period, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. You can also pay by bank card, with Apple Pay or with Google Pay.

Yes. You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. The product must come back to us unused, in its original condition and packaging, with all its accessories. For a spare part, a €4 return fee is deducted from the refund. Write to us with your order number before shipping the parcel, and we will tell you what to do.