The product page is your first reference, with the brand, the model and the list of known compatible scooters. For an original part, ideally take the one designed for your exact model. A compatible part does not always swap in like for like. At the slightest doubt, especially if several versions exist depending on the year, controller or battery, get in touch with the model, the serial number and a photo of the part.

Yes. It is an official part made by Kukirin, designed for the model concerned. Every original part in our catalogue is an official part from the brand. The product page always specifies whether the part is original.

An original part comes straight from the manufacturer and was designed for the model in question. A compatible or custom part can be made by another brand. It serves for maintenance or customisation, without being the manufacturer's original component. The exact type is shown on each product page.

That mostly depends on the part and how comfortable you are with mechanics. If you prefer, you can call on one of our partner repairers. Our team can also advise you if you contact us with your scooter model.

Yes. All our products are genuine and new, with nothing used or refurbished. Each product is inspected before dispatch.

Yes, the manufacturer's warranty covers all our spare parts and accessories. As an official authorised dealer, we handle the process. For any request, open a ticket from your account or contact our after-sales service.

The exact costs and delivery time are shown when you choose the carrier, before payment.

Yes, you can pay in interest-free instalments with Klarna or PayPal, subject to eligibility. For a longer repayment period, Siko Mobility financing offers 3 to 84 instalments on eligible purchases. You can also pay by bank card, Apple Pay or Google Pay.

Yes, you have 14 days after receiving it to exercise your right of withdrawal, without needing to explain why. To do so, send it back unused, in its original condition and packaging, with all its accessories. Spare parts carry a €4 return fee, taken off the amount refunded. Before sending the parcel, write to us with your order number to receive the instructions.