Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an official Teverun part, intended by the manufacturer for the compatible models. All the original parts we offer are official. The page always says whether it is an original part.

An original part comes from the manufacturer and was designed for the model in question. A compatible or custom part may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The exact type is shown on each product page.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes, it is new and genuine, like all our products. We check every product before dispatch.

Yes, like all our spare parts and accessories, it benefits from the 2-year statutory warranty of conformity. As an official authorised dealer, we take care of the process for you. For a request, open a ticket from your After-sales tickets area or write to our after-sales service.

Delivery not available to the United Kingdom, contact us.

Yes, depending on your eligibility, Klarna and PayPal let you pay in interest-free instalments. To spread the cost further, Siko Mobility financing offers payment in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.

You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. Send it back complete, with all its accessories. A product that is damaged or used beyond what is necessary to check that it works is refunded less a deduction corresponding to its loss of value. For a spare part, a €4 return fee is withheld from the refund. Write to us with your order number before sending it, and we will explain what to do.