The compatible models are Dualtron Ultra 1, Dualtron Ultra 2, and Dualtron Ultra 2 Up. Other Dualtron models may also fit.

Look at the product page first. You will find the brand, the model and the list of known compatible scooters. For an original part, choose the one made for the exact model of your scooter. If in doubt, or if your model comes in several versions depending on the year, the controller or the battery, send us the model, the serial number and a photo of the part. A compatible part is not always a like-for-like replacement for the original.

Yes, it is an original Dualtron part, designed by the manufacturer for the compatible models. All our original parts are official brand parts. Each product page states whether the part is original.

It means the part comes from the manufacturer and was designed for the model in question. A compatible or custom part, on the other hand, may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The type of part is stated on each product page.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes, it is covered by the manufacturer's warranty, like all our spare parts and accessories. As an official authorised dealer, we handle the process on your behalf. For a request, open a ticket from your account or write to our after-sales service.

The exact costs and delivery time are shown when you choose the carrier, before you pay.

You can pay in interest-free instalments with Klarna or PayPal, depending on your eligibility. For a longer spread, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.

Yes, you have 14 days from receipt to exercise your right of withdrawal, without having to explain why. It must be returned unused, in its original condition and packaging, with all its accessories. For spare parts, a €4 return fee is withheld from the amount refunded. Write to us with your order number before sending the parcel, and we will tell you what to do.