Check the product page first. You will find the brand, the model and the list of known compatible scooters. For an original part, choose the one for your exact model. If you have any doubt, or if there are several versions depending on the year, the controller or the battery, write to us with the model, the serial number and a photo of the part.

Yes, it is an official Dualtron part, made by the manufacturer for the compatible models. Our original parts are all official brand parts. The product page always says so.

The original part is supplied by the manufacturer for the model in question. A compatible or custom part is made by another brand. It is used for maintenance or customisation, without being the original component. Each product page states which type of part it is.

It depends on the part and your mechanical experience. You can also call on one of our partner repairers. For advice, write to us with your scooter model.

Yes, all our products are new and genuine, never used or refurbished. We inspect every product before dispatch.

It comes with the manufacturer's warranty, like all our spare parts and accessories. As an official authorised dealer, we take charge of the process. Simply open a ticket from your account, or contact our after-sales service.

You know the exact delivery time and costs as soon as you choose the carrier, before you pay.

Yes, in interest-free instalments with Klarna or PayPal, depending on your eligibility. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are accepted too.

Yes, you have 14 days from receipt to exercise your right of withdrawal, with no justification needed. The product must be returned unused, in its original condition and packaging, with all its accessories. For spare parts, a €4 return fee is deducted from the refund. Before sending anything, contact us with your order number to receive the instructions.