It is compatible with Dualtron City 20Ah. Other Dualtron scooters may also be suitable.

The product page is your first reference, with the brand, the model and the list of known compatible scooters. For a genuine part, ideally take the one made for your exact model. At the slightest doubt, especially if there are several versions depending on the year, the controller or the battery, contact us with the model, the serial number and a photo of the part. A compatible part is not always a like-for-like replacement for the original.

Yes, it is an official part from the manufacturer Dualtron, designed for the model in question. Our genuine parts are official brand parts. The product page always says whether the part is genuine.

It means the part comes from the manufacturer and was designed for the model in question. A compatible or custom part, on the other hand, may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The type of part is stated on each product page.

It mostly depends on how difficult the fitting is and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

Yes, like all our spare parts and accessories, it benefits from the 2-year statutory warranty of conformity. As an official authorised dealer, we take care of the process for you. For a request, open a ticket from your After-sales tickets area or write to our after-sales service.

Delivery not available to the United Kingdom (contact us).

Yes, depending on your eligibility, Klarna and PayPal let you pay in instalments at no extra cost. To spread the cost further, Siko Mobility financing offers payment in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.

Yes, you have 14 days from receipt to exercise your right of withdrawal, with no reason needed. The product must be sent back complete, with all its accessories. If it is damaged or used beyond what is necessary to check that it works, it is subject to a deduction corresponding to its loss of value. For a spare part, the €4 return fee is deducted from the refund. Before sending it, write to us with your order number, and we will tell you what to do.