It suits Dualtron City 20Ah and Dualtron City 25Ah. Other Dualtron models may also take it.

Check the product page first. You will find the brand, the model and the list of known compatible scooters. For an original part, choose the one for your exact model. If you have any doubt, or if there are several versions depending on the year, the controller or the battery, write to us with the model, the serial number and a photo of the part.

Yes, it is an official Dualtron part, made by the manufacturer for the compatible models. Our original parts are all official brand parts. The product page always says so.

An original part comes from the manufacturer, for the model in question. A compatible or custom part comes from another brand. It is used for maintenance or customisation, without being the manufacturer's original component. The product page always specifies the type of part.

It depends on the part and your mechanical experience. You can also call on one of our partner repairers. For advice, write to us with your scooter model.

It comes with the manufacturer's warranty, like all our spare parts and accessories. As an official authorised dealer, we take charge of the process. Simply open a ticket from your account, or contact our after-sales service.

The exact costs and delivery time are shown when you choose the carrier, before payment.

Yes, in interest-free instalments with Klarna or PayPal, depending on your eligibility. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are accepted too.

Yes. You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. The product must come back to us unused, in its original condition and packaging, with all its accessories. For a spare part, a €4 return fee is deducted from the refund. Write to us with your order number before shipping the parcel, and we will tell you what to do.