Check the product page first. You will find the brand, the model and the list of known compatible scooters. For an original part, choose the one for your exact model. If you have any doubt, or if there are several versions depending on the year, the controller or the battery, write to us with the model, the serial number and a photo of the part.

Yes, it is the official Dualtron part, designed by the manufacturer for the compatible models. Every original part we sell is an official brand part. You can always find this information on the product page.

The original part is supplied by the manufacturer for the model in question. A compatible or custom part is made by another brand. It is used for maintenance or customisation, without being the original component. Each product page states which type of part it is.

It all depends on the part and your mechanical skills. You can also have one of our partner repairers fit it. Our team can advise you as well. Write to us with your scooter model.

Yes, all our products are new and genuine, never used or refurbished. We inspect every product before dispatch.

Yes. All our spare parts and accessories are covered by the manufacturer's warranty. As an official authorised dealer, we handle the process for you. For any request, open a ticket from your account or contact our after-sales service.

You know the exact delivery time and costs as soon as you choose the carrier, before you pay.

You can pay in interest-free instalments with Klarna or PayPal, subject to eligibility. Siko Mobility financing also lets you pay in 3 to 84 instalments on eligible purchases. And we accept bank cards, Apple Pay and Google Pay.

Yes, you have 14 days from receipt to change your mind, without having to give a reason. It simply has to come back to us unused, in its original condition and packaging, with all its accessories. For a spare part, allow €4 in return costs, withheld from the refund. Contact us with your order number before shipping the parcel to receive the instructions.