It is compatible with Dualtron City 20Ah and Dualtron City 25Ah. Other Dualtron models may also be compatible.

Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an original Dualtron part, designed by the manufacturer for the model in question. Our original parts are official parts. The product page always shows whether the part is original.

An original part comes straight from the manufacturer, designed for the model in question. A compatible or custom part may come from another brand. It works for maintenance or customisation, but it is not the original component. The product page always shows the type of part.

It mostly depends on the part and how comfortable you are with mechanics. If you prefer, one of our partner repairers can take care of it. For advice, contact our team with your scooter model.

No, it is new and genuine. We don't sell refurbished or used items. It is checked before it ships.

Yes, it is covered by the manufacturer's warranty, like all our parts and accessories. We handle the process for you, as an official authorised dealer. To use it, open a ticket from your account or contact our after-sales service.

The exact costs and delivery time are shown when you choose the carrier, before you pay.

You can pay in interest-free instalments with Klarna or PayPal, depending on your eligibility. For a longer spread, Siko Mobility financing lets you pay in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.