The compatible models are Dualtron New Storm, Dualtron Thunder 3, Dualtron Victor 24Ah 2024, and Dualtron Victor 24Ah Ey4 2025. Other Dualtron models may also fit.

Check the product page, which gives the brand, the model and the list of known compatible scooters. For an original part, take the one that matches your exact model. If there are several versions depending on the year, the controller or the battery, or at the slightest doubt, send us the model, the serial number and a photo of the part.

Yes, it is an official part from the manufacturer Dualtron, designed for the model in question. Our original parts are official brand parts. The product page always says whether the part is original.

An original part comes from the manufacturer and was designed for the model in question. A compatible or custom part may come from another brand. It is used for maintenance or customisation, but it is not the manufacturer's original component. The exact type is shown on each product page.

Not necessarily, it all depends on the part and your mechanical skills. If you prefer, have it fitted by one of our partner repairers. Our team is also happy to advise you. Write to us with your scooter model.

Yes, it is genuine and new. We don't sell used or refurbished items. Every product is checked before it leaves.

It is covered by the manufacturer's warranty, like all our spare parts and accessories. We are an official authorised dealer, so we deal with the brand. For a request, open a ticket from your account or contact our after-sales service.

The exact delivery time appears when you choose the carrier, along with the costs, before payment.

Yes, depending on your eligibility, Klarna and PayPal let you pay in interest-free instalments. To spread the cost further, Siko Mobility financing offers payment in 3 to 84 instalments on eligible purchases. Bank cards, Apple Pay and Google Pay are also accepted.